Forum Discussion

snooperoon's avatar
snooperoon
Joining in
12 months ago

Tv on the go not working since account changed over to me

Hi I took over my dad’s account in November, as he sadly passed away in October. I got to keep existing email address & password & tried the virgin on the go app which allows me to login but I can’t watch anything for some reason. It comes up shared account when I have logged in too?? I Created me as a user but still nothing works. I recently went away & took my iPad to watch live football on & this is when I found out out it won’t work. It was fine when dad was here & before account switched to me. I assume it’s something your end as I can’t do much more my side. Thanks

  • Lee_R's avatar
    Lee_R
    Forum Team
    12 months ago

    HI snooperoon thanks for posting and welcome back to our community.

    Sorry to hear of your dad passing away.  And sorry to hear you're having issues with your TV Go service since taking over responsibility for the account.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Lee_R's avatar
    Lee_R
    Forum Team
    12 months ago

    Hi snooperoon  

    Just as an additional question.  Is the email address you're using a 3rd party email address?

    Regards

    Lee_R

  • Lee_R's avatar
    Lee_R
    Forum Team
    11 months ago

    Hi snooperoon thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R