Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Yet again, our service is down no TV no broadband. This went down last week and again has gone down this morning. I do not know what I’m paying a monthly fee for virgin. You need to sort this out we are having to switch back to digital TV until the s...
Getting this error code on V6 box linked to new Samsung 4k TV. Other boxes around house working. How do I resolve ?
Hi, How can I stop VM continually sending me email and SMS reminders to return a faulty V6 box when I have already returned it? I’m concerned they will eventually bill me for the missing equipment even though I have sent them all of the tracking deta...
Hi, can I add a meter to my tv cable, as its like a bow string, and I am having new decking installed and the existing cable is visible, and I would like to hide the cable.Is it just standard coax where I can just splice it using F type connectors an...
i had my faulty v6 replaced 6 weeks ago after green screen problem . Since getting it the remote control reaction has been sluggish and then on Thursday box failed with green screen again. Do virgin replace with reconditioned equipment?
I’m on the Ultimate Volt package from VM, which includes TNT Sports (aka BT Sports) in 4K – all has worked well with my LG 2021 TV for the last 4 years or so.Last week, I added the Sky Sports UHD channels and I now have two issues.1. Watching SkySpor...
Hi i have 2 virgin V6 boxes1 box netflix wont load just the N and spinning circle. Connected via ethernet and all VOD works.Been going on for weeks
this is really odd - i have noise distortion on lots of channels eg BBC sky etc - but none on ITV channels - even when i playback recording from the box BBC is distorted and ITV recordings are fine - done the switch off and on -thanks edit - it app...
For a few weeks now I have been unable to watch any recordings on my box due to bad glitching when trying to playback. I have now noticed the same thing happening when I pause and subsequently play back live TV.No issues when watching live TV. What c...
I’m currently recording on 528 FIA World Rallycross which the planner is saying should be on now but it isn’t - it is surfing that is on now (WSL). It’s 18:30 on Monday 24th and it should be the rallycross.A few days ago my series link for World Seri...
