helloHaving just wasted one hour on the the phone with virgin media can anyone tell me why the retention dept cannot give me any information regarding my account upgrade which i did on line and why virgin media have a different price for upgrade from...
Hi is this something you can help me with too please Kind regards
Hello, I need help please.I just upgraded to anytime calls and received the new hub5 router. Internet installed and all working fine. I’ve never used a landline in this house and do not have a phone socket on the wall anywhere in the house.the instr...
My land line was dead for four days (Friday 21st to Monday 24th July). I want a refund of the relevant amount of money from the bill I paid. Also, I tried phoning on my mobile to report it, but gave up after hanging on for about 10 minutes; my mobile...
My original switchover date was july 10. I received an email saying that it would now be later and was expecting another email, but have not received one. I received the adaptor and have tried plugging the phone in but the line is dead.
Digital phone service switchover now installed with adaptor in the back of the hub.Use landline regular and I understand it works as long as you have an internet connection, which obviously I have. Engineer visited to ensure all was ok.My internet is...
My landline phone connection failed several weeks ago. When I eventually got through to VM customer support I was advised that I'd receive an adapter to connect via router. This arrived and I waited a few days but then connected it and phone. It does...
I am already on fibre with a phone, why do I need the adapter
Hi just received the converter plug for the phone switch over for my hub3. No other information about the date this is happening. Plugged converter into back of the hub3 then phone into it and no dial tone. Rebooted hub and still phone not working. C...
I've had an email telling me that my home phone will be switched to fibre on August 14th. It is linked to an alarm system. I have contacted the alarm company and booked a technician to upgrade it to be compatible with the new phone.The email told me ...
