Phone line not working

[Big_D]

Hi just received the converter plug for the phone switch over for my hub3. No other information about the date this is happening. Plugged converter into back of the hub3 then phone into it and no dial tone. Rebooted hub and still phone not working. Can anyone please help. 

[mickinderby]

I just searched online for the details below, which I copied and pasted here for you, I hope it helps. it does seem like there should be more, but give it a try.
I got mine a good while ago, so with luck yours should work!

Follow these simple installation steps for your Virgin Media home phone setup.
Plug into the Hub. Push the white cable with the black label into the Hub. ...
Plug into the wall socket. Push the red label end of the white cable, into the wall socket. ...
Turn on and start up the Hub. ...
Get connected. ...
Connect your home phone.

[Paulina_Z]

Hi @Big_D,

Thanks for coming back to us on the Community Forums! Sorry to hear that you're having some issues installing your adaptor after receiving it!

Have you taken a look at the How To Install Your Fibre Network Landline page that I shared on your previous thread? Let us know if there's anything else we can do to help if you're still having some trouble.

Thanks! 😊 

[Client62]

IConnect to the Hub 3 at http://192.168.0.1/  and login, on the first menu page there is a status section that shows if telephone is Enabled / Disabled for the Hub.  

Until the Hub telephone becomes Enabled continue using the telephone wall sockets.

Once enabled the phone connection is like this ...

[Big_D]

Thanks for the info, I don’t have any wall sockets. I have had Virgin service for a number of years and never had any wall sockets fitted. 

[Big_D]

I have booked an engineer to visit 

[Paul_DN · Accepted solution]

Hi Big_D,

Thank you for the update, glad to hear you have a technician booked, if for any reason you need to reschedule or cancel the appointment this can be done Via your Online Account.

If you do need any further support in the meantime please reach back out, let us know how things go.

Regards

Paul.