In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I have just arrived in Ireland, I can make outgoing calls but when my phone rings and I answer I am not connected to the caller in the uk although the call timer shows I am connected. I have data roaming turned on and I have used thisphone in Irelan...
Hello,I came to Poland yesterday and my service was fine, however today all of a sudden my phone can no longer find service unless I am connected to wifi I cannot make phone calls or messages, please could someone help it’s very urgent. I don’t know ...
When calling voicemail phone displays unknown error Dismiss .Cannot access voicemail no more
Is it possible to get compensation for the outage this morning in TW8?
Whilst trying to register for business banking the form will not accept any combination of password I am trying - despite meeting the stated criteria. When I press enter the page just reloads and does not give me an error message. Extremely frustra...
I have stopped receiving texts from Ireland number (Vodafone), but they can receive mine. Its to an elderly family member who I have sent/received texts to and from for years. Vodafone IRE saying its virgin. This is incredibly frustrating as it is a ...
I use a Samsung A52s mobile phone, after more years than i can remember my phone started faults on calls about Oct 2022 . No set pattern, very intermittent when i called the receiver is unable to hear me & when i received a call i am unable to hear t...
Hi, a day ago I requested my Etisalat number to be moved to a Virgin contract via the app, no PAC requested or anything. I could see before on the app my old number being transferred but now it has gone and there’s only the provisional one.Has anyone...
Like many others, my mobile data speed has plummeted from 70 Mb/s to about 2 Mb/s. I assumed it was because work was being done on the transmitter, which is on a block of flats about 300m away, and which I have clear line of sight to.Someone replied...
So given that the RPI+3.9% price has applied today, the 3 Virgin Mobile SIMs my family has are now more expensive. They are all on rolling 30-day SIM only contracts.I've searched around on comparison web-sites such as USwitch.com and MoneySupermarket...
