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Broadband and Mobile Outage from at least 3.00 am this morning - 4 April 2023

Billiegee
Joining in

Is it possible to get compensation for the outage this morning in TW8? 

1 REPLY 1

Ilyas_Y
Forum Team
Forum Team

Hey @Billiegee, thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the outage that has occurred. 😞
We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.
If you wish to claim for auto compensation, you can do so here.

Let us know how it goes.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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