on 02-04-2023 17:30
Hi, a day ago I requested my Etisalat number to be moved to a Virgin contract via the app, no PAC requested or anything.
I could see before on the app my old number being transferred but now it has gone and there’s only the provisional one.
Has anyone experienced the same?
Thank you!
on 02-04-2023 17:42
Thanks for your post on our Community Forums @Jay110, and a very warm welcome to you!
Sorry if I've missed something here, but how have you managed to request a number port without a PAC code?
My understanding is that when requesting a number port, the PAC code and phone number would be the two pieces of information we'd need to obtain from a customer.
Kindest regards,
David_Bn
on 02-04-2023 17:59
Hi there,
Yes I did it via the app, no ask for a PAC code, not sure what that is.
I paid already a full year for the contract and i got a text from virgin saying they sent the request to my old operator.
im very confused, I really need my old number and now I’m afraid I’m stuck with a new one.
02-04-2023 19:22 - edited 02-04-2023 19:36
Isn't Etisalat based in the UAE?
As this is Virgin UK it would be impossible to transfer numbers between countries
I suspect you need this Virgin https://www.virginmobile.ae/ which is a totally different company. You will need to contact them.
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on 03-04-2023 01:28
Hey yes I’m uae based, so tried to do the switch between companies.
Is this forum only for UK? I guessed the procedures are pretty much the same, but if there is another Uae forum you know about please let me know.
thank you all for the quick replies.
on 03-04-2023 08:27
Thanks for coming back to us Jay110, yes this is a UK only based forum and unfortunately, we dont know of any forums in the UAE for Virgin Mobile services.
I hope that you can get this resolved very soon.
Kind Regards,
Steven_L
on 03-04-2023 18:05
Thank you so much for the help anyways!