Etisalat to Virgin same number

[Jay110]

Hi, a day ago I requested my Etisalat number to be moved to a Virgin contract via the app, no PAC requested or anything. 

I could see before on the app my old number being transferred but now it has gone and there’s only the provisional one.

Has anyone experienced the same?

Thank you! 

[David_Bn]

Thanks for your post on our Community Forums @Jay110, and a very warm welcome to you!

Sorry if I've missed something here, but how have you managed to request a number port without a PAC code?

My understanding is that when requesting a number port, the PAC code and phone number would be the two pieces of information we'd need to obtain from a customer.

Kindest regards,

David_Bn

[Jay110]

Hi there,

Yes I did it via the app, no ask for a PAC code, not sure what that is.

I paid already a full year for the contract and i got a text from virgin saying they sent the request to my old operator.

im very confused,  I really need my old number and now I’m afraid I’m stuck with a new one. 

[enlli]

Isn't Etisalat based in the UAE?

As this is Virgin UK it would be impossible to transfer numbers between countries

I suspect you need this Virgin https://www.virginmobile.ae/ which is a totally different company. You will need to contact them.

[Jay110]

Hey yes I’m uae based, so tried to do the switch between companies.  
Is this forum only for UK? I guessed the procedures are pretty much the same, but if there is another Uae forum you know about please let me know.

thank you all for the quick replies. 

[Steven_L]

Thanks for coming back to us Jay110, yes this is a UK only based forum and unfortunately, we dont know of any forums in the UAE for Virgin Mobile services.

I hope that you can get this resolved very soon.

Kind Regards,

Steven_L

[Jay110]

Thank you so much for the help anyways!