Hi I have just come on to report the same problem. I have a solid red light, WiFi keeps dropping, it keeps turning itself off and is hot to touch. I have tried every reset and still the same. Can't find any answer and don't know what else to do. 

Upgrade speed - not updated in app

Hi have upgraded speed but no order show in app ??     [MOD EDIT: Subject title changed for clarity]  

Upload downgraded after maintenance

There was maintenance in my area on the 28th after my service came back up my config file is limiting me to 50Mb upload, I was previously getting 100Mb upload. Why the downgrade? It’s not a speed test issue my config file is the limiting factor.Prima...

Why switch me from 360/30 meg to 30/3???

I had 30/3 meg for over 10 years, they said my area wasn't upgradable. Then all of a sudden i was getting 360/30 meg for over 6 months. Now for some reason its gone back to 30/3 meg.I try go to their website and says and the lowest i can select is 50...

Broadband download issues - again

After over 12 months with no issues with our 1 gig package is dropping out intermittently again. We have a hub 5 in modem mode with an eero network.We either get download speeds on 1100 mbps or 5 mbps - never anything in between. Upload is a consiste...

Intermittent connection and not getting advertised speeds since contract renewal - N21.

Hiya,My mum recently renewed her contract with you guys, and we made some changes to our package (now on V350 from  M350, and a few other changes to our TV and phone). Ever since then, the internet (specifically the ethernet connection) will cut out ...

switched to Hub4, now speed is slow

hub4 arrived the other day, and now I regret getting itbroadband was perfect before, upward of 100mbps all the time [on M250]getting just 40odd mbps now even in the eveningtried using the old router, seems it wont now connectwhy are things never simp...

Speed In N10 Area. Seem to have issues.

So i seem to be having afew issues with my speed. i am on M500 and my speed seems to be around the 200 to 300.i have used realspeed and got -Virgin Media Hub 3 Download Mbps 546Device Desktop Download Mbps 466LBut what confuses me more is when i go t...

New Hub 3 slow speed

Just installed new hub3 today, but the speed is 40-43. I've also reset it but the issue is still there. How can I fix it? Thanks