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Resolved! Very high latency and packet bursts

HiLooks like my line latency issues are back with a vengeance. Used to have a similar issue back in 2021 but things improved eventually.Lately, I've noticed that even my Teams would warn me about poor connection quality. Decided to setup BQM again an...

ackblom by On our wavelength
  • 807 Views
  • 5 replies
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Resolved! VM - promised speeds not honored. So now what?

So I switched to Gig1 and their minimum speeds are not being reached.Tried to reach out via the Web Messaging - What a joke. 59 Mins eta, 40 mins elapses, new ETA of 79 mins shown.Fast.com and Ookla shows 260Mbit. Is he best course of action to compl...

dw2021 by Tuning in
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Red hub light and slow speeds

My virgin hub has a continual red light. Also, my speeds seem to be only around 50mb and we’re paying for average 250 ? I’ve seen other posts and carried out a reset a number of times but this still eventually happens.Any suggestions as to what to do...

TonyR4 by Joining in
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  • 1 replies
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Very slow uplink speed

First time posterMy M350 broadband is fine for download but really slow for upload 4 to 9 MbsI have run the network checks on the router and on the VM main site and they say its all goodThe network log on the router shows occasion synchronization los...

bathandy by Joining in
  • 719 Views
  • 7 replies
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Throttling on VPN?

Hi, for a while now I've been having issues with my speed randomly dropping to 10 mbps from around 350. It happens only when I'm connected to my VPN (ProtonVPN) and was wondering if there was any kind of throttling happening?Two websites I've found t...

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ajsuenb by Joining in
  • 1449 Views
  • 13 replies
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VM speed test is not the one their technicians use

I recently upgraded my package to get faster download speeds, but if anything the speeds seem slower and still getting interruptions to service that a new hub was meant to have fixed.So I have been using the VM internet speed checker https://www.virg...

Slow Broadband after upgrading

Hi all I’ve been on 100mb and at contract renewal upgraded to 250mb in June. there is no discernible improvement in speed and regular speed tests show around 60-75mb rarely above 80mb. what’s the problem here?using hub in modem mode with apple extrem...

an1063 by Dialled in
  • 1034 Views
  • 12 replies
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internet speed has dropped

Hi Team,My internet speed has dropped. it dropped last night around 9pm. Im normally getting over 500 mbps and now down to 70 mbps. any help would be great.James

james078 by Joining in
  • 392 Views
  • 3 replies
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Low speed

Hi I am getting consistently low speeds at my house. Attached screenshots of router speeds from Sam knows and through the virgin app. You can see on the Sam knows screenshot that the package is 1000/100. But the hub consistently gets 250mb or much le...

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