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Upgrade speed - not updated in app

Hosay299
Superfast

Hi have upgraded speed but no order show in app ??

 

 

[MOD EDIT: Subject title changed for clarity]

 

10 REPLIES 10

Hosay299
Superfast

Ref Info i have a email which came when i did it on monday evening ??? but still not showing in my account should it show by now 

Hosay299
Superfast

Hi any reply as been days with no reply yet

Thanks for reaching out to us @Hosay299, and welcome back to our Community Forums, sorry to hear of the issues you've been experiencing with the speed upgrade not yet being visible.

I'd like to take a closer look into this one for you, to see if we can shed any light on this.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

Have replied but no response seems like time is taking longer than normal.

 

What going on ur a big company??

Tudor
Very Insightful Person
Very Insightful Person

Your response was on Friday and as VM personal do not work 24 x 7 I would not expect a response until at least Monday. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Just got a reply from him. Seems big company slow response on any contact methods

Hi hopefully now get the emails with out them going it spam on gmail 

Hi i have seen as i said before the speed change shows in the connect app but my speed over wifi for devices is not near the speed as shown on the below screen shots

also the my account has not changed to show the different speed plan

done on pc on wifidone on pc on wifidone on pc on wifidone on pc on wifiScreenshot_20240612_120338_Chrome.jpgScreenshot_20240614-065619_VM Connect.jpgwifi setting speedwifi setting speedScreenshot_20240614-071158_VM Connect.jpgdone on mobile devicedone on mobile deviceScreenshot_20240614-071810_Chrome.jpg

Hosay299
Superfast

Can someone explain why my speed is not near to the plan speed I was on 250 now 500 and getting 300 on wifi 5ghz right next to router.

 

Is my router faulty as on connection at it shows the 540 speed to router?? 

 

Can any help with some advice on what you need to do get higher speed??