Upgrade speed - not updated in app

[Hosay299]

Hi have upgraded speed but no order show in app ??

[MOD EDIT: Subject title changed for clarity]

[Hosay299]

Ref Info i have a email which came when i did it on monday evening ??? but still not showing in my account should it show by now 

[Hosay299]

Hi any reply as been days with no reply yet

[David_Bn]

Thanks for reaching out to us @Hosay299, and welcome back to our Community Forums, sorry to hear of the issues you've been experiencing with the speed upgrade not yet being visible.

I'd like to take a closer look into this one for you, to see if we can shed any light on this.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

[Hosay299]

Have replied but no response seems like time is taking longer than normal.

What going on ur a big company??

[Tudor]

Your response was on Friday and as VM personal do not work 24 x 7 I would not expect a response until at least Monday. 

[Hosay299]

Just got a reply from him. Seems big company slow response on any contact methods

[Hosay299]

Hi hopefully now get the emails with out them going it spam on gmail 

[Hosay299]

Hi i have seen as i said before the speed change shows in the connect app but my speed over wifi for devices is not near the speed as shown on the below screen shots

also the my account has not changed to show the different speed plan

done on pc on wifidone on pc on wifiwifi setting speeddone on mobile device

[Hosay299]

Can someone explain why my speed is not near to the plan speed I was on 250 now 500 and getting 300 on wifi 5ghz right next to router.

Is my router faulty as on connection at it shows the 540 speed to router?? 

Can any help with some advice on what you need to do get higher speed??