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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 33 kudos

Serious ping problems - erratic

I've been having erratic issues with ping for a few weeks now. Thought it might be a recurrence of an earlier issue with my coax cable, but no longer sure this is the case. Router stats:3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (...

Resolved! Broadband Download Speed.

350 mbps. Is this a fictitious number just picked out of sky. 350 !!!! Chance would be a fine thing !! How long does it take to fix a known problem, NOT 2 WEEKS,  if nothing happens this week and no improvement its bye bye Virgin, Whats annoying is y...

edavide by Joining in
  • 8 replies
  • 0 kudos

Speed Boost

Hi. Just had a upload speed Boost on my 1Gig Hub. From 52mbs to 109mbs. i live in Liverpool area... 

IAN50 by Joining in
  • 3 replies
  • 0 kudos

no more speed, less reliability

Hi,since a recent upgrade to 250Mbps (from 125) I have noticed no increase in speed (using nperf to test). Also over the past few days there have been lots of dropouts (BQM below). Any thoughts?Thank you,wagnertoph 

wagnertoph by On our wavelength
  • 16 replies
  • 0 kudos

No broadband service - two weeks to fix

I have no subscribed to the fastest broadband services that has slowly been grinding to a halt. Technician was called out and diagnosed that it is due to a faulty wire from the cab unit to the property that needs replacing. Earliest date that this co...

current speed

77  Mbps download33.8 Mbps upload

Johan by Superfast
  • 16 replies
  • 0 kudos

poor speeds

Not achieving Gig1 speeds at any point, currently  576.06Mbs 14.50 0n 8 May

Johan by Superfast
  • 29 replies
  • 0 kudos

Upload Speed Fluctuations

Hey Folks. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. For the past couple of weeks i've been streaming with a solid upload speed to start with, then suddenly i get a massive drop off i...

Iowa22 by Tuning in
  • 7 replies
  • 0 kudos

Help with connection/speed

Just installed virgin broadband 108Mbps M100 fibre, it works fine in the living room where the router is but in bedrooms a little further there is no connection or super slow.My question: Will this problem be solved if I upgrade to M200 fibre and 213...

Signifgicant number of Pre/Post-RS errors on one single channel

I have a Hub 5, and there are many Pre and Post-RS errors on a single downstream channel. I was wondering if anyone could tell me if there is anything in the house that can cause interference on channel 8 (187000000Hz). I have tightened the cable and...

fjama13 by On our wavelength
  • 24 replies
  • 0 kudos