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Forum Posts

Inconsistent WI-FI Signal

My WI-FI signal just drops off on different tech. My wife’s IPad can stay consistent and mine can just drop off or vice versa see photo. Sometimes my Firestick is connected with no problems but wife’s isn’t . Same with phones, ring doorbell and camer...

Jack59 by Joining in
  • 8 replies
  • 0 kudos

Symmetric speed saga

I was really excited to see symmetric speed available in my area (a XGSPON area) when it was first launched by VM. I requested it 5 different attempts via online chat with lots of different answers ranging from 'It's not available' to 'it will cost a...

Daily Factory Reset of Hub Required

I've been suffering with indifferent performance for a while; it will be OK and then suddenly drop out. I'd found a temporary fix was to disconnect from the wifi from the hub, then reconnect and it seems to help for a while. The issue, when it happen...

Resolved! VM Speed upgrade not applied

I recently upgraded my broadband to M500 for an extra £8 per month, I did this a week ago. Today i got an email saying that had all been done now and an updated contract was sent showing I am being charged for this as of today,However upon checking I...

Your Internet is Too fast (LTT Video), dont waste your money

I've been with Virgin Media's 1 Gig service for 18 months. I spent a lot of money on a Wi-Fi 6 XT8 setup specifically to get 1 Gb speeds over Wi-Fi, but when the renewal came through, the price hike made me reconsider.So, I had my partner sign up for...

Dave6018 by On our wavelength
  • 5 replies
  • 2 kudos

So how can i get the 2.2gig service

So how can i get the 2.2gig service my street connection cabling is new only routed about 6 months ago, but it does not show as available on there website 


Hi Is it possible for me to get a booster please?Weve had the internet a few months and we are getting poor signal in the back of the house which has been extended.. I went through the virgin media connect app and it advised me to try a booster. We a...

Harsha90 by Tuning in
  • 2 replies
  • 0 kudos

Cable severed

I’ve getting a garden wall built and my services have gone down. I’m presuming they have severed the cable. Can anyone help?

AN13 by Joining in
  • 3 replies
  • 0 kudos

Unable to reset Router

Hi Team - I`ve been on the app and carried out a factory reset of the router, this didn`t improve the speed ( currently 22 mbs stood by router, worse else where ) . I then turned the router off, paused and rebooted - again no improvement. I then pres...

EllenKay by Joining in
  • 2 replies
  • 0 kudos