Hello, last week I was contacted by phone by a Virgin Media Agent, I got a new deal which included Virgin TV and 360 box, telephone line and an increase in broadband speed from 500mbps to 1000mbpsMy TV box arrived on Friday and is now installed and w...
I have 3 virgin pods but the speed around my house can vary for example buffering sometimes but that may be down to an old laptop being used to stream?Can we can reconfigure Virgin pods/boosters that had to be registered with Virgin before they can b...
Hi,I recently moved home and my VM was ported over on 4th October 2024.Since then I have had- high ping on games; with spikes upto 2000ms and then timing out.- Network issues when loading videos (mainly instagram; have not noticed or used other servi...
HelloI've had a Hub 4 router for a while now with minimal issues but in the last couple of weeks it has randomly started doing white flashing lights (probably 5 or 6 times), which has meant I've had to re-boot it. Does this sound as though it is faul...
I typically run in modem mode, however for the last week - it has been providing intermittent internet connectivity and dropping packets. Ping spikes up to ~3000ms after several hours requiring the Hub4 to be switched on/off. When it has been powered...
Hi guys, would anyone be able to have a look at my BQM please. It’s a Gig1 package with Hub5 router.I’ve been having a really inconsistent connection recently and wondering if the unstable ping is a common DOCSIS issue or something you have to live w...
My broadband has been slow for the last month. Please can someone help me to determine the best solution. It was restarted last week. Upstream Downstream Network log and broadband monitor below.https://www.thinkbroadband.com/broadband/monitoring/qua...
So my net has been slow for 2+ months now, I'm on 1 Gbps connection and I'm only getting 200 Mbps.An engineer came and could find no fault, and then a second engineeer came Monday, he did a lot of checks and confirmed the cable from the cabinet to th...
HiLooks like my line latency issues are back with a vengeance. Used to have a similar issue back in 2021 but things improved eventually.Lately, I've noticed that even my Teams would warn me about poor connection quality. Decided to setup BQM again an...
So I switched to Gig1 and their minimum speeds are not being reached.Tried to reach out via the Web Messaging - What a joke. 59 Mins eta, 40 mins elapses, new ETA of 79 mins shown.Fast.com and Ookla shows 260Mbit. Is he best course of action to compl...
