My broadband has been horrific for months, had an engineer out who said it was fine, it's definitely not fine but what am I meant to say to an engineer who thinks their word is god?
I need someone who can actually help to come out and fix
This is gig1 service and it's all over the place
I always set up a BQM as I cannot trust virgin and their "there's no faults showing our end"
[Mod - Title edited for clarity]
use modem mode to stop VM auto speed tests
I'm not purchasing an extra modem , why should I?
Either the service is fit for purpose or it's not
Forum TeamHi danbottomburp thanks for posting and welcome back to our community.
Sorry to hear you're having a poor broadband experience with ourselves and for any inconvenience this may be causing. For my understanding and based on your original post, are you unwilling to receive another engineer visit?
Regards
Lee_R
Dan what hub do you have - 4/5/5x?
clearly Docsis
It's the 5
Strange that it's a Hub 5? That BQM looks very like a Nexfibre/VM Hub 5X fibre connection.
There are very many threads here about that type of BQM on the 5X and AFAIK there is no clear solution?
