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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Consistent drop in broadband speed

My internet speed consistently drops everyday, up to 20-30 times a day. WiFi always stays connected but nothing loads. I end up tethering from my mobile or just use 5G. Big problem when working from home.Essentially have to wait until it sorts itself...

tomsvirg by Joining in
  • 2 replies
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So long Virgin people. Moved to toob and no regrets

As my BB latency has been horrid for so long and other issues over the years, not to mention the cost.I have finally switched to toob BB (£25 per month + £8 for a static IP as I need remote access.Must say, install went smooth and I gave my 30 days a...

mrenigma by On our wavelength
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Hi I was just wondering if anyone could help please Iv use to get 250mb fibre but now it's lucky if it's hitting 100mb any ideas anyone please 

Why is it so hard to get a hub 5?

Hello, I took the 1 gig bundle and have a working line since Dec however the engineer gave me a hub 4 hence whether it is with wifi or ethernet cable I have never been able to reach the 1 gig since day one, Despite my numerous call to the customer se...

Virgin Promises and FAILs to deliver AGAIN!

Because Virgin has promised me improved throughput .. by upselling their Volt 500Mbps package which has a "Minimum Guaranteed Download Speed" of 258 Mbps I have created a visualisation app which shows exactly what a scam Virgin is. So many lies and p...

Constant speed drops

Since Friday the 10th of March I’m having an issue with the incoming speed dropping , it’s stable at about 950mbps after a router reboot , then with in an hour or so it drops to less than 40 mbps , I have spoken to three agents via web chat, 2 said t...

VERY SLOW broadband in one room

I have very very fast broadband in my bedroom for my Xbox @ over 200mbps and it’s the same in my front room. But in my brothers bedroom it barely gets to 15mbps!! This is WITH a booster thing. Why is this? It’s extremely off putting 

Unusable internet in evening / new cable from exchange

Hi Virgin Media Community,I have a reoccurring internet issue that happens every 6-12 months, whereby my 125mb connection becomes unusable in the evenings consistently between 5pm-1am, with download speeds of 0-15 mbps with very high packetloss. It u...

na09 by Joining in
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Download speed fallen off a cliff

Can anyone help. Virgin showing not a problem in my area but my download speed has dropped from 200kps to 20mps. Checked everything, rebooted everything and nothing. Upload stable at 50mps. I really don’t have the time to call the helpline so can any...


On the 11th I upgraded from 125. To 250. the acknowledgment said it would be done by 14 th Jan it hasn’t been done yet. 

jasmond by Tuning in
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