Unusable At Night

Question

I have an issue with my connection which i have been monitoring for the last week with the Think Broadband Quality Monitor.

As you can see, that just before 10pm every single night until after 2am, i cannot play any online games, let alone watch Netflix, Disney or Amazon as it just constantly buffers.

There is obviously someone or something that is causing this traffic at that time and it is rendering my connection useless.

I have done the usual checks (Network Engineeer) so i know it is not a cabling issue or even a router issue at my end and i have nothing set to check at these times.

I do not have any Malware, Virus, or even Trojan etc on my pc as i know what traffic is coming in and going out.

And i have attached the router (Hub 5) logs for you to see.

I would like someone from Virgin Media to take a look at this issue as i can only do so much, and please do not say we have checked and there is no issue as there clearly 100% is an issue on the network at this time, and if this cannot be resolved, then i would like to terminate my contract.

This is the 26th April 2025

This is the 27th April 2025

This is the 28th April 2025

This is the 29th April 2025 (Todays so far)

Router Logs in next post

Dominatez · Answer

Router Logs
Item &nbsp; &nbsp;Status &nbsp; &nbsp;TypeCable Modem Status &nbsp; &nbsp;Online &nbsp; &nbsp;DOCSIS 3.0Primary downstream channel &nbsp; &nbsp;Locked &nbsp; &nbsp;SC-QAMChannel Overview &nbsp; &nbsp;Downstream &nbsp; &nbsp;UpstreamDOCSIS 3.0 channels &nbsp; &nbsp;32 &nbsp; &nbsp;5DOCSIS 3.1 channels &nbsp; &nbsp;1 &nbsp; &nbsp;1
3.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;331000000 &nbsp; &nbsp;6.3 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;252 &nbsp; &nbsp;139000000 &nbsp; &nbsp;5.1 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;13 &nbsp; &nbsp;147000000 &nbsp; &nbsp;5 &nbsp; &nbsp;37 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;24 &nbsp; &nbsp;155000000 &nbsp; &nbsp;5.2 &nbsp; &nbsp;35 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;35 &nbsp; &nbsp;163000000 &nbsp; &nbsp;5.5 &nbsp; &nbsp;38 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;46 &nbsp; &nbsp;171000000 &nbsp; &nbsp;5.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;57 &nbsp; &nbsp;179000000 &nbsp; &nbsp;5.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;68 &nbsp; &nbsp;187000000 &nbsp; &nbsp;5.9 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;79 &nbsp; &nbsp;195000000 &nbsp; &nbsp;6.5 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;810 &nbsp; &nbsp;203000000 &nbsp; &nbsp;6.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;911 &nbsp; &nbsp;211000000 &nbsp; &nbsp;6.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1012 &nbsp; &nbsp;219000000 &nbsp; &nbsp;7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1113 &nbsp; &nbsp;227000000 &nbsp; &nbsp;6.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1214 &nbsp; &nbsp;235000000 &nbsp; &nbsp;6.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1315 &nbsp; &nbsp;243000000 &nbsp; &nbsp;6.7 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1416 &nbsp; &nbsp;251000000 &nbsp; &nbsp;6.6 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1517 &nbsp; &nbsp;259000000 &nbsp; &nbsp;6.5 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1618 &nbsp; &nbsp;267000000 &nbsp; &nbsp;6.5 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1719 &nbsp; &nbsp;291000000 &nbsp; &nbsp;6.7 &nbsp; &nbsp;38 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2020 &nbsp; &nbsp;299000000 &nbsp; &nbsp;6.8 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2121 &nbsp; &nbsp;323000000 &nbsp; &nbsp;6.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2422 &nbsp; &nbsp;363000000 &nbsp; &nbsp;6 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2923 &nbsp; &nbsp;379000000 &nbsp; &nbsp;5.9 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3124 &nbsp; &nbsp;387000000 &nbsp; &nbsp;5.6 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3225 &nbsp; &nbsp;395000000 &nbsp; &nbsp;5.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3326 &nbsp; &nbsp;403000000 &nbsp; &nbsp;5.5 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3427 &nbsp; &nbsp;411000000 &nbsp; &nbsp;5.7 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3528 &nbsp; &nbsp;419000000 &nbsp; &nbsp;5.5 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3629 &nbsp; &nbsp;427000000 &nbsp; &nbsp;5.8 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3730 &nbsp; &nbsp;435000000 &nbsp; &nbsp;5.4 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3831 &nbsp; &nbsp;443000000 &nbsp; &nbsp;5.5 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3932 &nbsp; &nbsp;451000000 &nbsp; &nbsp;5.5 &nbsp; &nbsp;42 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;40
3.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;1115 &nbsp; &nbsp;432 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;19380442 &nbsp; &nbsp;4476643 &nbsp; &nbsp;Locked &nbsp; &nbsp;37 &nbsp; &nbsp;199011443 &nbsp; &nbsp;23601764 &nbsp; &nbsp;Locked &nbsp; &nbsp;35 &nbsp; &nbsp;714389167 &nbsp; &nbsp;74725725 &nbsp; &nbsp;Locked &nbsp; &nbsp;38 &nbsp; &nbsp;23459986 &nbsp; &nbsp;3720616 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;331895 &nbsp; &nbsp;84777 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;416195 &nbsp; &nbsp;56448 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;36930 &nbsp; &nbsp;19549 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;73536 &nbsp; &nbsp;161710 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;92543 &nbsp; &nbsp;25411 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;939029 &nbsp; &nbsp;92912 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;13147 &nbsp; &nbsp;9013 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;119089 &nbsp; &nbsp;7714 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;109715 &nbsp; &nbsp;20215 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;47674 &nbsp; &nbsp;37716 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;849 &nbsp; &nbsp;35417 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;594 &nbsp; &nbsp;33618 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;579 &nbsp; &nbsp;30519 &nbsp; &nbsp;Locked &nbsp; &nbsp;38 &nbsp; &nbsp;413998 &nbsp; &nbsp;24720 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;1061092 &nbsp; &nbsp;55821 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;821 &nbsp; &nbsp;8422 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;515 &nbsp; &nbsp;9223 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;612 &nbsp; &nbsp;10524 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;503 &nbsp; &nbsp;11625 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;655 &nbsp; &nbsp;16326 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;428 &nbsp; &nbsp;41027 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;6580 &nbsp; &nbsp;46128 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;320 &nbsp; &nbsp;30729 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;602 &nbsp; &nbsp;7630 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;780 &nbsp; &nbsp;3931 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;799 &nbsp; &nbsp;4832 &nbsp; &nbsp;Locked &nbsp; &nbsp;42 &nbsp; &nbsp;970 &nbsp; &nbsp;58
3.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)159 &nbsp; &nbsp;94 &nbsp; &nbsp;4K &nbsp; &nbsp;1840 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;1108
3.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)159 &nbsp; &nbsp;Locked &nbsp; &nbsp;43 &nbsp; &nbsp;6.0 &nbsp; &nbsp;2349417 &nbsp; &nbsp;8223
3.0 Upstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID0 &nbsp; &nbsp;49600000 &nbsp; &nbsp;44.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;11 &nbsp; &nbsp;43100000 &nbsp; &nbsp;43.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;22 &nbsp; &nbsp;36600000 &nbsp; &nbsp;43.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;33 &nbsp; &nbsp;30100000 &nbsp; &nbsp;42.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;44 &nbsp; &nbsp;23600000 &nbsp; &nbsp;42 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;5
3.0 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts0 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;3 &nbsp; &nbsp;01 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;0 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;0 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;0 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;0 &nbsp; &nbsp;0
3.1 Upstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Modulation6 &nbsp; &nbsp;10 &nbsp; &nbsp;38.5 &nbsp; &nbsp;2K &nbsp; &nbsp;QAM 256
3.1 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;First Active Subcarrier (Hz) &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts6 &nbsp; &nbsp;OFDMA &nbsp; &nbsp;200 &nbsp; &nbsp;74000000 &nbsp; &nbsp;0 &nbsp; &nbsp;0
Network LogTime &nbsp; &nbsp;Priority &nbsp; &nbsp;Description29-04-2025 12:34:44 &nbsp; &nbsp;notice &nbsp; &nbsp;GUI Login Status - Login Success from LAN interface
29-04-2025 07:27:51 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC
29-04-2025 07:27:51 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=
29-04-2025 06:37:30 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;
29-04-2025 06:37:30 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-
29-04-2025 05:47:04 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=
29-04-2025 05:47:04 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=
29-04-2025 05:37:03 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=
29-04-2025 05:37:03 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC
29-04-2025 04:36:32 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=
29-04-2025 04:36:32 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=
29-04-2025 04:26:24 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC
29-04-2025 04:26:24 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=
29-04-2025 04:06:13 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=
29-04-2025 04:06:13 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=
29-04-2025 03:46:04 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC;
29-04-2025 03:46:04 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC
29-04-2025 03:15:54 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=
29-04-2025 03:15:54 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=
29-04-2025 03:05:48 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=29-04-2025 03:05:48 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-
29-04-2025 00:06:47 &nbsp; &nbsp;notice &nbsp; &nbsp;GUI Login Status - Login Success from LAN interface
28-04-2025 19:01:54 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=
28-04-2025 19:01:54 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=
28-04-2025 17:52:13 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;
28-04-2025 17:52:13 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=
28-04-2025 16:50:41 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=
28-04-2025 16:50:41 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=
28-04-2025 16:40:35 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=
28-04-2025 16:40:35 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=
28-04-2025 15:40:02 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=
28-04-2025 15:40:02 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=
28-04-2025 14:36:05 &nbsp; &nbsp;warning &nbsp; &nbsp;DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=
28-04-2025 14:36:05 &nbsp; &nbsp;notice &nbsp; &nbsp;US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=
Mod Edit: Personal details removed

Adduxi · Answer

Looking at the amount of PostRS errors, I'm surprised you get any service at all. PostRS errors should be zero, or close to, on a good circuit. That's a lot of noise ingress going on.

You will need a tech to sort that out, as there is not much you can do except check all the connections are clean and tight. Loose connections are one of the causes of noise ingress.

jpeg1 · Answer

The BQM suggests contention at busy times. And the poor signal/noise on the lowest frequency channels suggests a cable problem.

Two reasons to get a technician in to investigate. But only the second one is going to be fixable.

legacy1 · Answer

Or a DoS

Dominatez · Answer

Not quite sure why someone would be hitting me with a Denial Of Service attack. Not that special online.

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Unusable At Night

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