Smithsax
On our wavelength
Joined 9 years ago
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poor signal and needs a cable repull
I have an issue with poor signal and needs a cable repull. This has been booked and cancelled 5 times over the last 3 months and the next appointment is scheduled for mid October. I have put up with poor speeds and needing the occasional reboot patiently but now the signal is so poor I can't stream TV or browse the internet. A reboot restores service for less than an hour. I should get 1000 mbps but am currently getting 3. The on line service offers a new technician visit but this will not help. I have just spoken to someone on the phone after holding for an hour who said they cannot bring the appointment forward - and then tried to offer me an upgrade! I just need to talk to a person with influence to let them know how bad it is and try to get things moving. Is there any compensation for three months of inadequate service? It looks to me as though you only get anything if there is complete loss of service. 3 of 1000 seems pretty near to complete loss to me. Any assistance gratefully received. Many thanks. [MOD EDIT: Subject title changed for clarity]Broadband download issues - again
After over 12 months with no issues with our 1 gig package is dropping out intermittently again. We have a hub 5 in modem mode with an eero network. We either get download speeds on 1100 mbps or 5 mbps - never anything in between. Upload is a consistent 100 mbps. The the changes are sudden and unpredictable. A reboot restores the high speed for a time but the fast speed can sometimes come back spontaneously. The graph below shows restoration of speed after a factory reset - broad red band, a restart and a spontaneous restoration. I suspect the issue is poor signal - we have had issues in the past. I will call out a technician but my question is would reducing our package to a lower speed be likely to give a more consistent connection. We never had any problems until we were upgraded. Any other suggestions?
