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Smithsax's avatar
Smithsax
On our wavelength
11 months ago

Broadband download issues - again

After over 12 months with no issues with our 1 gig package is dropping out intermittently again. We have a hub 5 in modem mode with an eero network.

We either get download speeds on 1100 mbps or 5 mbps - never anything in between. Upload is a consistent 100 mbps. The the changes are sudden and unpredictable. A reboot restores the high speed for a time but the fast speed can sometimes come back spontaneously. The graph below shows restoration of speed after a factory reset - broad red band, a restart and a spontaneous restoration.

I suspect the issue is poor signal - we have had issues in the past. I will call out a technician but my question is would  reducing our package to a lower speed be likely to give a more consistent connection. We never had any problems until we were upgraded.

Any other suggestions?

 
 

 

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Smithsax,

    Thanks for posting and sorry to see you've had some connection issues. I've had a look at things from our side and can see you've been able to arrange an engineer.

    Let us know if you have any problems after the visit.

    Alex_Rm