Download and Upload Speeds

[aduff62]

I have a Hub4 in modem mode with an ASUS Gaming Router attached and have the 1GB broadband with 105Mbps upload.

My speed tests over the last 3 weeks have shown the download speeds to be below 500Mbps and now my upload speeds have dropped below 50Mbps. I have reset the hub a few times and used as a router to rule out the ASUS router but the download speeds don't improve and the upload speed goes back to 105Mbps but then falls back down below 50Mbps after a day or two.

I have called Virgin Media but I'm told the internet is working and the speeds aren't guaranteed even though I pay for 1GB connection. I don't feel I'm getting the right support for the issue I'm experiencing and believe it could be some connection issue from the outside box to my premises or the modem could be at fault.

Any help to resolve this would be appreciated.

[legacy1]

connect just a PC to the hub in modem mode and reboot hub see what speeds you get

[Tudor]

Post some stats:  

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.
• Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

[aduff62]

3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
8 194750000 -5.099998 38.983261 QAM256 8
1 138750000 -4.400002 37.636276 QAM256 1
2 146750000 -4.299999 37.636276 QAM256 2
3 154750000 -4.299999 37.636276 QAM256 3
4 162750000 -4.400002 37.935909 QAM256 4
5 170750000 -4.500000 38.605377 QAM256 5
6 178750000 -4.900002 38.983261 QAM256 6
7 186750000 -4.799999 38.605377 QAM256 7
9 202750000 -5.200001 38.605377 QAM256 9
10 210750000 -5.299999 38.605377 QAM256 10
11 218750000 -5.599998 38.983261 QAM256 11
12 226750000 -5.900002 38.605377 QAM256 12
13 234750000 -6.000000 38.983261 QAM256 13
14 242750000 -5.500000 38.605377 QAM256 14
15 250750000 -5.400002 38.605377 QAM256 15
16 258750000 -4.900002 38.605377 QAM256 16
17 266750000 -4.700001 38.983261 QAM256 17
18 274750000 -4.900002 38.605377 QAM256 18
19 282750000 -4.700001 38.983261 QAM256 19
20 290750000 -4.799999 38.983261 QAM256 20
21 298750000 -4.700001 38.605377 QAM256 21
22 306750000 -4.599998 38.605377 QAM256 22
23 314750000 -4.299999 38.605377 QAM256 23
24 322750000 -3.900002 38.605377 QAM256 24
25 330750000 -4.000000 38.605377 QAM256 25
26 338750000 -3.900002 38.983261 QAM256 26
27 346750000 -4.099998 38.605377 QAM256 27
28 354750000 -4.500000 38.605377 QAM256 28
29 362750000 -4.500000 38.605377 QAM256 29
30 370750000 -4.799999 37.636276 QAM256 30
31 378750000 -4.700001 38.605377 QAM256 31

3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
8 Locked 38.983261 0 0
1 Locked 37.636276 0 0
2 Locked 37.636276 0 0
3 Locked 37.636276 0 0
4 Locked 37.935909 0 0
5 Locked 38.605377 0 0
6 Locked 38.983261 0 0
7 Locked 38.605377 0 0
9 Locked 38.605377 0 0
10 Locked 38.605377 0 0
11 Locked 38.983261 0 0
12 Locked 38.605377 0 0
13 Locked 38.983261 0 0
14 Locked 38.605377 0 0
15 Locked 38.605377 0 0
16 Locked 38.605377 0 0
17 Locked 38.983261 0 0
18 Locked 38.605377 0 0
19 Locked 38.983261 0 0
20 Locked 38.983261 0 0
21 Locked 38.605377 0 0
22 Locked 38.605377 0 0
23 Locked 38.605377 0 0
24 Locked 38.605377 0 0
25 Locked 38.605377 0 0
26 Locked 38.983261 0 0
27 Locked 38.605377 0 0
28 Locked 38.605377 0 0
29 Locked 38.605377 0 0
30 Locked 37.636276 0 0
31 Locked 38.605377 0 0

3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 96 4K 1840 QAM4096 759

3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33 Locked 42 -4.8 350128287 1

---------------------------------------

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 36600000 52.020599 5120 KSym/sec 64QAM 3
2 23600000 51.270599 5120 KSym/sec 64QAM 9
3 30100000 51.520599 5120 KSym/sec 64QAM 4
4 43100000 52.770599 5120 KSym/sec 64QAM 2
5 49600000 53.270599 5120 KSym/sec 64QAM 1

3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_ATDMA 0 0 0 0
2 US_TYPE_ATDMA 0 0 0 0
3 US_TYPE_ATDMA 0 0 0 0
4 US_TYPE_ATDMA 0 0 0 0
5 US_TYPE_ATDMA 0 0 0 0

3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
10 10.4 57.6 2K QAM128

3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
10 OFDMA 208 53.4 0 0

------------------------------------

Network Log
Time Priority Description
Wed Jun
19 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jun
19 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jun
19 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jun
19 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jun
19 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 1; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jun
19 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jun
19 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 1; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jun
19 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jun
19 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 1; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Jun
19 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan
3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan
3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Jun
18 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Jun
18 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Jun
18 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Jun
18 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Jun
18 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Jun
18 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Jun
18 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan
3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan
3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Jun
17 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Jun
17 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Jun
17 6 CM-STATUS message sent. Event Type Code: 2; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Jun
17 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Jun
17 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Jun
17 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Jun
17 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Jun
17 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Jun
17 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Jun
17 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Jun
17 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Jun
17 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 6 CM-STATUS message sent. Event Type Code: 2; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Jun
16 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Cardiffman282]

Upstream power levels are all too high and some of the downstream ones are a bit low. Check for local faults on 0800 561 0061 and ensure all cables and connections are tight and in good condition. 

[aduff62]

I have a laptop connected directly to the hub4 which is in modem mode, I'm unable to run a speed test because I have no internet whilst my laptop is connected this way.

[aduff62]

I have rebooted my Hub again and now the upload speed is back to normal (105Mbps), not sure how long it will stay like this. Unfortunately my download speed hasn't improved, it's still under 500Mbps. 

It seems other users are having the same issue too, I'm not alone. What are Virgin Media doing about these erratic speeds!?

I may just as well downgrade to the M500 package as I not getting wait I paid for when I signed up to the Gig 1 package.

[Lee_R · Accepted solution]

Hi @aduff62 thanks for posting and welcome back to our community.

Sorry to hear you've been having download/upload speed issues. And sorry for any inconvenience this may be causing.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[aduff62]

I'm just waiting for a HUB5 to be delivered to replace my HUB4 and will hopefully solve the issue.

I'm a bit sceptical after seeing a couple of posts about the HUB5 one of which says they are constantly having drops on the connection and another their download speeds have been halved.

I'll report back next week once the HUB5 has been installed over this weekend.

[aduff62]

My HUB5 arrived on Friday 28th June and installed the following day with a breeze.

Download and Upload speeds back to normal in router mode and modem mode, no further issues.

Maybe my HUB4 was faulty?

@Lee_R - Thank you for sorting this for me...