We've been with Virgin Media for a while now, due to them having the best speeds in our region and limited competition, we've been pretty loyal customers but our contract is ending at the beginning of April so this time we are genuinely leaving, espe...
what is the minimum time from cancelling virgin media (disconnection) to opening a new account with virgin media in another persons name to get a cheaper deal??
My omnibox has a missing front cover. Due to high wind. Is there away to get this repaired.
Hello. I had an engineer booked for today between 1-6pm. I waited in all day and the engineer was a no show with no communication at all. Checked my appointment status online and they’ve changed it to tomorrow 8-1pm! no happy about this. can I be com...
Hello, yes our road too! We've not given permissions either. Driveways and paths are now left in a messy state, all neighbours were shocked that this was even taking place?
As I was moving home, I tried to book an installation service on last Tuesday. My slots offered were initially 25 Mar and 1 Apr. However, my appointments were changed for multiple times from to 3rd Apr & 4 Apr, then back to 25 Mar, and eventually now...
My modem / hub arrived today. Started setting it up & the next step was to "plug it into the box on the wall" what box on the wall??? I rang customer services & she made me an appointment for an engineer to fit the box. Am I missing something? Why w...
Hi.Currently I have my Virgin router in the sitting room at the front of the house near the TV and the reception isn't great in some of the rooms.I'd like to have it moved to somewhere more central and understand Virgin can do this for a £25 fee.Plea...
I, too, have had a brown box fitted without permission. I have tried to contact VM customer services, but I cannot access these as I am not a customer. Writing a letter is useless. It needs to be removed asap and any damage made good
Hi All,in to our second month with VM and not had a good experience with drops in connection. Woke up this morning and the hub is flashing red and again no internet connection. Using the virgin media app it’s telling me the device is overheating, th...
