Outside box
Is it possible to have my external box fitted inside my loft as my house is supplied via overhead lines. The box is on an external wall at the moment but I’m building an extension and it will end up being inside the house
Forum Posts
Is it still ok to use the old screw on cables to connect your equipment?
Is it still ok to use the old screw on cables to connect your equipment?
When will VM go live in my area
VM laid the canes on hour road about 4 months ago. Our neighbour can get it and we share the same infrastructure. I have repeatedly tried to get an update but all I ever get is we don’t know anything other than it’s not available.last week I was put ...
Confirmation email
Hi, I signed up the other day and got my pre contract document however, I never received a confirmation email. Please can you help me out as I need to know when my wifi box will be delivered and be able to log into my account to see payments etc.
Moving Router
Hey, how do i arrange for my router to be moved from downstairs to upstairs if possible thanks
Removal of internal cable
Virgin My builders have recently completed an extension to my house where they have left your cable running through a new part of the attic internally. As the cable is inside the house and exposed, there appears a serious health and safety issue. Cou...
Outdoor cable cut
Hello. I accidently cut the cable in the garden yesterday. It's a twin cable, with the smaller wire completely cut through and the larger wire partly cut through. Broadband still works fine, and I think the smaller wire is the old telephone line no l...
New contract e mail
Can someone help please, I am reluctantly staying with virgin for another 18 months for certain reasons, however since April when I was first e mailed asking to renew my contract. I clicked the link and received an email with my new contract details ...
Resolved! Outside cable cover not fixed to wall
Partner engineers performed the outside work a couple days ago, out of curiosity i checked the outside access and to my disbelief found that the cover was just sat there loose, not attached to the wall...
No Virgin Broadband
After a thunderstorm on Thursday morning we had an area fault that took out all of Virgins services. Contacted VM and an engineer was due to come on Friday. VM cancelled as this was an area fault. This was supposedly resolved on Friday night . Broadb...
