My modem / hub arrived today. Started setting it up & the next step was to "plug it into the box on the wall" 🤔 what box on the wall??? I rang customer services & she made me an appointment for an engineer to fit the box. Am I missing something? Why wasn't this organised when I ordered broadband? Has she misunderstood me on the phone? I'm sooo confused 😵💫
QuickStart kits are sent out if the property had VM before. It may just be a cable without a wall box. If none of this exists then a manned install is needed. The previous tenants may have removed them?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
QuickStart kits are sent out if the property had VM before. It may just be a cable without a wall box. If none of this exists then a manned install is needed. The previous tenants may have removed them?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
I've lived here over 10yrs & was here when the roads were dug up to put virgin in. There's never been a box on the wall for virgin. I thought they would've known this when I ordered it but thanks for your info. At least I know now that customer services knew what I was talking about & I haven't misunderstood anything. You've been a big help 👍🏼
