Forum Discussion

desmacca's avatar
desmacca
Joining in
28 days ago

Virgin Media Fibre Broadband

I have just signed up for Fibre Broadband the contractors have done the necessary outside work to my home today for connection on 7th January - I've had a few negative comments from friends about support issues when a problem occurs .. its apparently very poor as there is no UK Call Centre ... I'm now wondering if I have done the right thing signing up or should I cancel before my account is activated ... i would appreciate comments good or bad. Thanks  

  • Tudor's avatar
    Tudor
    28 days ago

    Best to wait and see what the connection is like when it’s fully installed as you can then cancel, I believe you have 7 days. The only comments you get on the board are from people with problems, you never see successful service. I have had VM for a long time with no problems, as have a large number of people.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    28 days ago

    Best to wait and see what the connection is like when it’s fully installed as you can then cancel, I believe you have 7 days. The only comments you get on the board are from people with problems, you never see successful service. I have had VM for a long time with no problems, as have a large number of people.

  • RetiredATCO's avatar
    RetiredATCO
    Dialled in
    28 days ago

    I joined just over a month ago and it only took 8 days between ordering and going live, that included the external cable pull and box on my wall.

    Everything has worked faultlessly from day one.

    If you wish to customise your WiFi settings I would avoid the abomination that is the Connect App.

    I used the One Touch Switch away from TalkTalk FTTC with phone to broadband only with VM and VM did all the necessary communication without issue, TT disconnecting me 3 days after VM went live.

    Hope all goes well for you too.

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    28 days ago

    As others have said you might as well give it a go now. The cooling off period is 14 days from going live. 

  • Client62's avatar
    Client62
    Alessandro Volta
    28 days ago

    Don't cancel the current ISP until you have had at least 1 month of the new VM service working satisfactorily.

  • marko8207's avatar
    marko8207
    On our wavelength
    26 days ago

    Its no secret, the Vigrin Tech support and customer service is utterly dreadful, off shored to poorly trained non English staff answering a mammoth amount of calls. Thankfully, Ive not had to call them too often as it works well and is pretty reliable and tend to resolve my own issues (unless there is a physical fault) 

    A lot of people use their own routers in preference to the Virgin Hubs, a lot depends on your house and the kind of activity and usage you have