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Engineer no show

Charlied94
Joining in

a month ago

Hello. 
I had an engineer booked for today between 1-6pm. 
I waited in all day and the engineer was a no show with no communication at all. 
Checked my appointment status online and they’ve changed it to tomorrow 8-1pm! 
no happy about this. 
can I be compensated for wasting my time and no communication from virgin at all? 

thanks 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

a month ago

See this re compensation

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

 

 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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John_GS
Forum Team
Forum Team

4 weeks ago

Hi @Charlied94 

Thanks for posting and welcome back to the community.

Sorry to hear of this and I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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