Hi JayTeaPea,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're wanting to leave Virgin Media and open a new account instead.
We're always happy to review your package and cost to help find one that best suits your needs and budget - this doesn't always mean a downgrade! I have sent you a direct message to get some information from you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
