QuickStart, set up and connections
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Forum Posts

Resolved! Hub replaced now wifi pods wont work.

I've had my Hub replaced by an engineer.   Now my2 wifi pods won't connect to it whereas they were connected to the old Hub.  I've switched them on and off and that didn't work. Then I attached one to the back of the hub by a cable and pressed the wp...

Linzz897 by Tuning in
  • 1 replies
  • 0 kudos

Moving a fibre cable

Hello there,I need the cable from my wall socket either replaced or shortened as we are moving things in the house around. Could someone please contact me so we can arrange an appointment? I understand that there will be a fee of around £25.Thanks ve...

WiFi problems connecting

HelloI have a Hub 3 with various things connected to it via wifi.I am trying to connect a couple of laptops to my Wifi at home, both have previously been connected to it.When I try to connect both are now asking for the password although they used to...

No Virgin Media wall socket

I received a self install Hub 3 today but cannot find a wall socket to connect it to. I've been on hold to VM for a while and have given up. The hub is plugged in and my phone can find the WiFi, but it's not working as it can't connect via the cable....

Ka12345 by Joining in
  • 6 replies
  • 0 kudos

Resolved! Terrible service

I signed up back in December. Installation pushed back, then back again to March due to a construction issue which I thought fair enough. Shouldn’t take 3 months though. I had worked for VM for 10 years i. the past so I know these things happen. Had ...

phantqm by Joining in
  • 3 replies
  • 0 kudos