QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Telewest box

Hi,both my landlord and virgin media advised my property is wired up for virgin media.i can only find a telewest box in the house - how do I connect my QuickStart hub to this?thanks 


Switching broadband and phone to virgin

I’m switching my current phone and broadband with octopus energy over to virgin media. I’m transferring the same landline number. I’ve spoken to 3 different sales staff at virgin, 2 have said that I don’t need to contact my current provider at all an...

Jacob98 by Joining in
  • 2 replies
  • 0 kudos

missing package

i recently purchased a the gig1 broadband package and my kit hasnt arived on the selected date wich was the 16th of jan and my account hasnt been created please can i get some help

Specific Installation Date & Time

I live in a shared apartment building which already has a Virgin Media connection, with a locked room in which the distribution panel is located. To enable this to be opened I need the apartment manager present. I have contacted the apartment manager...

jpb20 by Joining in
  • 2 replies
  • 0 kudos

Resolved! intermittent signal EH15

Hi, having issues with frequent signal drop outs, affecting both laptops and phones, and causing our work VPNs to drop out and video calls to freeze.When I look at service status for our postcode it shows green - but when I go in and test the hub it ...

mcissac1 by Joining in
  • 7 replies
  • 0 kudos

Resolved! Possible return to Virgin

Hi,I'm currently thinking of changing provider, Im with BT at the moment and due for renewal on the 13th Feb, BT have jacked there charge up to £37 for my 28meg service (currently paying £31), our street is an old one (previous house was only 3 stree...

Mark2260 by Joining in
  • 5 replies
  • 0 kudos

Hub 5x Flashing Red Light

I had the 1Gb service installed last week (10th) and all was working well until this morning. I now have a flashing red light on the hub (5x). I've followed all the suggestions from the service check (cooling, positioning etc) and now have an enginee...

AidyM by On our wavelength
  • 3 replies
  • 0 kudos