I have received multiple messages saying an engineer will show up today 13:00-18:00. I’ve taken the day off, but haven’t had any correspondence from them. It’s now 16:50 and my app is saying I don’t have any appointments? I know Virgin is sh*t, but I...
Considering Virgin as my next ISP, my street was cabled around 20 years ago and a few neighbours are with Virgin but none joined recently.Is it possible for a staff member to check lead times in the KA10 postcode area or anyone in Ayrshire able to ad...
cannot get any sense out of any of the varoius customer support teams - they blatantly lie to me I need to get in touch with the pre pull team to see what is going on - is it possible to bypass the customer service who dont provide any service and cl...
Hi there,On Wednesday, I ordered a self install broadband package, set to be delivered today. However, I have not received it, or any email from virgin since my pre contract documents. I understand I can log into my virgin account to check the status...
Recently, when I want to configure my hub 3.0 for port forwarding etc, I get this when I try to log in. No one is logged in, I even made sure to log out of my last session, but it still does this:"Please Note!Someone else is currently logged into the...
Internet was working fine until I set up a network booster in my house today. Now the connection is extremely intermittent and sometimes works for 2is minutes but then a sign into network button pops up. Clicking on it takes me to the troubleshooting...
I have checked my address on the website and it states that I can get broadband. My neighbour 2 doors along has Virgin broadband. However since I placed my broadband order I have been told that it has been put on hold, due to construction work needed...
I ordered on the 3rd of September and received my pre contract documents on the same day. The installation date was 9th of September but still haven't received the installation kit or even a single email in regards to this order. Don't have a accoun...
After signing up online and choosing an available arrival date of 14th September, suddenly received an email that the install pack will now arrive on the 3rd of October instead. This is unfair as the decision to sign up was because the pack would arr...
We had VM installed by an engineer last week and have a solid yellow light on our router with no broadband. Anyone had this issue before as it is currently sat with VMs illustrious IT team to resolve in 5-7+ working days
