Long story short been waiting since October 16th (1st install date) moved from original date of 5th Oct. Had 6 visits so far all saying same thing PON numbers don't match so can't install. After last visit received email stating next appointment woul...
My house is the one on the left. Why is my cable feeding into next door? Their box is clearly not connected to anything.
HelloI ordered Virgin Media but I am unable to locate a virign media socket. The only thing I found was a box from CableTel (picture below).Can it be used?
So my parents address clearly showed that virgin media was on its way, in fact the fibre has been installed outside of their house. However, now when we check availability it shows as not available and takes us to the splash screen to "show their in...
Hi All,I ordered Virgin media BB, Mixit TV, anytime calls and an O2 sim on 10/01/24 from a Virgin door to door rep. I received the pre contract email next day and nothing else apart from an installation date for BB on 07/01/24. When should I receive ...
Hi all,Hoping somebody can help share experiences or help me resolve my issues with a new customer Virgin installation.I signed up for a Volt package and was due an installation on 5th December 2023. An engineer showed up and left me my TV box and Ro...
I’ve set up my hub 3. Rang up to connect. Left the activation 2 hours still unable to connect to the internet. Rang back and said it’s connected. How come I can’t get any internet?I’m also unable to crate my virgin media account with the account numb...
Is there anyway to verify a field sales agent? Just had one call due to virgin being laid in the street, not showing on the website as live yet but he is telling me it can be done in 3 weeks and given us a fairly decent deal.
I am the freeholder of a block of flats and we need to tidy up the big mess of cables entering the building because they are a safety hazard. There is no box enclosing the cables as well. I am not an account holder at the address.How do I get this do...
hi, my outside junction box has been damaged with the recent bad weather , i was wondering if this can be replaced by virgin ?
