QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Brown box outside damaged

Hi, the brown box outside on the front of the house is damaged. Now when I signed up a couple months back I had the engineer out to install my wifi, he only put a newer cover on over the old backplate, have managed to put a cable tie around it for no...

Brandonn by Joining in
  • 2 replies
  • 0 kudos

Address not listed

Hi there, I recently moved to a new flat and was told by my neighbours that Virgin Media is the only option for our building. I checked on the website and my address is not listed, however all other flats are.I have been trying to get an engineer to ...

Resolved! WiFi pod failing

Took delivery of a new Hub 5 recently but my Pod fails to connect to it.  The VM Connect App initially saw the Pod on the network but advised that it was "unconnected".  Have since tried it in various rooms and power sockets but it only ever shows a ...

Eljkr by Joining in
  • 1 replies
  • 0 kudos

Need help with Broadband

Virgin media says that my broadband services have been temporarily disabled and should be up and running soon. This has continued for 9 hours with no updates. Has anyone run into this issue before?

tishij20 by Joining in
  • 2 replies
  • 0 kudos

Order Cancelled

Hi,Virgin Fibre was just made available down my street so I put in an order on the 5th which went through fine. 2 lads came out to install the box on the outside and when they had finished informed me that they couldnt complete the install due to a j...