Recently ordered M125 Fibre broadband. After address check it said I am eligible for Quick Start package. Received in the post VM router Nr 3. Setup guide advices to plug the cable in round wall socket which I do not have in my property.I have 18 mon...
The wall box in my living room is on the opposite side to the tv/broadband and the white cable supplied isn't long enough to allow me to plug the TV and internet boxes in so they're currently in the middle of the floor. Can anyone advise what longer ...
Hello We can not turn off the devices. It's saying please see picture. Help please
Had virgin engineer around the other day to connect my virgin broadband, he installed a new connection outside and today I have noticed the brown box cover was on the floor. I have tried to refix it but it's broken and all the cables are exposed. Ho...
Approx 3 days ago my Hub5x dropped connection over wifi an Lan devices I had no access to the internet despite status showing a solid white light. After an hour I decided to do a factory reset using the Hub web interface and after this the light stat...
Moved into a new build house on an estate, been trying to sign up to Virgin online, our postcode is coming up and virgin is available on other street numbers, but our house number isn’t showing up, I’ve registered it with Royal Mail and my house numb...
Hi,I’ve recently moved into a new build property and wanted to become a new customer I have registered the address on the post office website afew weeks ago, when checking your post code checker all addresses for the street are present bar mine and t...
Hi!I joined VM recently, and were sent a Hub 3 for the 500 service. Since my other half is an O2 customer we added that to the account to get a Volt boost to 1gb - then VM realised they needed to send a new Hub out, so they sent out a Hub 5, but did...
Hello there. I just received my hub but there is no virgin media box or cable in my apartment. I do seem to have a cable outside the runs to the virgin media box outside but nothing inside. I will need an engineer to install a box. I tried calling th...
Hi,we would like to move the brown box from the outside wall to the upper level on the side of the house.cen we arrange through this forum?Thanls.
