QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Gone Away Form - No response

Hi,I am moving into a new property and applied for Virgin Media M350 on the 25th of January with a delivery date on the 29th. On the 27th, I received an email saying that my Gone Away Form has been received and to expect an answer within 48 hours, po...

QuickStart up kit hasn't arrived

Hello.I've recently signed up to virgin media for internet only.I've recently moved and had a rough moving in date of the 15th Jan but the day got pushed back to 24th.So I called up to inform you guys of this and tried to get the delivery date pushed...

No internal socket

I'm looking at getting virgin broadband, however I do not have an internal socket. I have the connection box on the outside of my house but it looks like the internal socket and wiring have been removed. If I chose to join virgin, would it cost me an...

Lloyd180 by Joining in
  • 2 replies
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Bungalow installation query

Hi guys, hoping someone can answer a few questions I’ve got. Live in a bungalow and currently have virgin internet. Brown box on the outside wall and white box in the hallway. Looking at getting TV into the bedroom and the lounge. Don’t really want t...

kadhav by Joining in
  • 1 replies
  • 0 kudos

Change Delivery address

Hi,I have placed an order for broadband this evening and selected the QuickStart set up option. I do not move into my new flat until the 9th of feb so need the delivery to be sent to my current address or held until my move in date. I do not have my ...

ItsDav by Joining in
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Resolved! Engineer failed to arrive… twice

Hi All just looking to see if anyone has had the same problem and if so how you’ve escalated you problems with virgin, ombudsman or ofcom. we’ve basically asked for an engineer to come out and move our hub next to the tv so we can get live tv. Engine...

Resolved! Concern about VM Gig1 Install

Hi all,I've arranged for Gig1 install on my house on February 2nd. The old Virgin connection came into the house from the front. However, I need the cable to follow the same route as my current BT broadband which goes up through the attic and drops d...

draxdax by Joining in
  • 4 replies
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Coverage issue

Hi, I’ve just joined up with Virgin on the 250M deal, £30.50 pm with £90 bill credit, I’m happy with the speed but the range is poor, I only get WiFi in the lounge and bedroom above the router. I’ve done a quick live chat with customer services and h...

jrue031 by Joining in
  • 2 replies
  • 0 kudos