QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Installation Date

Does anyone know how to change an Installation date? Mine is due on Monday, but I would like to move to the end of the month. It wasn't possible to do it online

Oscar3 by Just joined
  • 160 Views
  • 1 replies
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Wifi Dropping

Hi allMy Wifi has been up and down all day today and yesterday. I ran a diognostic and got this:And logs are showing this error: 10-01-2024 14:50:22 information [**:**:**:**:**:**][WiFi] **:**:**:**:**:**: EAPOL failure <14>10-01-2024 14:50:21 inform...

Virgin Issue.jpeg
Raytoe by Joining in
  • 247 Views
  • 4 replies
  • 0 kudos

Renewing contract for Hub 5?

My contract is ending soon and I've seen offers online for a Hub5 1GB for £45. Is this offer also available for long term customers like myself who's contract is about to end?I currently have a Hub3 but because of issues I've been using my own router...

Wilks by On our wavelength
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  • 4 replies
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Broadband order not fulfilled

I'd appreciate some assistance - I placed an order for a new service on the 18th Dec and selected 12 Jan to deliver my quick start pack. I have not received any further communication from Virgin or Yodel other than the Contract Info Sheet and Contrac...