Hello, I am not a VM customer but I have an external brown box on the wall of my new build home.I notice the cover has come off and is nowhere to be seen. The wiring is now exposed. I would like to get the cover replaced so any help / advice would be...
Hi all,My Virgin broadband was installed 2 days ago and I was given a Media Hub 5x. The installing engineer told me I could connect my existing Asus RT-AX86U router into the hub 5x.So 1st thing I did was scan the web for info about setting up the Hub...
Hi there I applied for a package with virgin on the 29th of march and I haven’t received any update when will I get an update
Hi I recently talked with virgin media and want to install 132 mbps 26£ per month package but they are saying me to pay 35£ activation fee and their websites says no upfront cost no fees for first time customer. Their website says we can select self ...
we can use some suggestion here regarding the broadband installation. contract signed on 9th Feb 24 with agreed installation date: 11th April. no one turned up on the day, call the number: 0345 454 1111. after 40 mins of investigation, we were advise...
Hi,I'm wanting to get my box and router moved but the cable isn't long enough and awkward to do myselfDon't mind paying a £25 call out fee as i've seen that might be possible?Where can I book this?Thanks in advance
I am in need of a new cable fitted or extension. Planning to decorate the living room and want to move the TV and relocate virgin box as well.Can I book an engineer, I've tried the WhatsApp chat but get nowhere.
Hello. I'm replying as I have the same problem. Is anyone able to assist?
Does anyone know how long it takes to update the postcode checker?I registered my interest in virgin media and then received an email to say they are all moved in and Virgin was now available in my area.However, when I ring up or use the postcode che...
Hi,both my landlord and virgin media advised my property is wired up for virgin media.i can only find a telewest box in the house - how do I connect my QuickStart hub to this?thanks
