QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Moving a fibre cable

Hello there,I need the cable from my wall socket either replaced or shortened as we are moving things in the house around. Could someone please contact me so we can arrange an appointment? I understand that there will be a fee of around £25.Thanks ve...

WiFi problems connecting

HelloI have a Hub 3 with various things connected to it via wifi.I am trying to connect a couple of laptops to my Wifi at home, both have previously been connected to it.When I try to connect both are now asking for the password although they used to...

No Virgin Media wall socket

I received a self install Hub 3 today but cannot find a wall socket to connect it to. I've been on hold to VM for a while and have given up. The hub is plugged in and my phone can find the WiFi, but it's not working as it can't connect via the cable....

Ka12345 by Joining in
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Resolved! Terrible service

I signed up back in December. Installation pushed back, then back again to March due to a construction issue which I thought fair enough. Shouldn’t take 3 months though. I had worked for VM for 10 years i. the past so I know these things happen. Had ...

phantqm by Joining in
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Resolved! VirginMedia replace street cable

Virgin showed up yesterday (04/05/23) to swap out the street cable they said was most likely causing issues with my service and this is the mess they leave me with... Now not only have they caused the broadband to reduce in speed by half they've also...

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