QuickStart, set up and connections
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Forum Posts

New drive

I have virgin media with the cable going under the grass of my front garden.  I am due to have grass taken up and paved over.  Would an engineer have to come out and disconnect/reconnect or would contractors dig around the cable? Thanks 

Rnjonny by Joining in
  • 1 replies
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Hub 4 Power Cable

I’ve had my Hub 4 for a couple of years now, my teen was hoovering and managed to suck up the power cable (the bit that goes from the Hub to the transformer) and shred it.How can I order/buy a new power cable before my teen completely loses their min...

Brown box outside damaged

Hi, the brown box outside on the front of the house is damaged. Now when I signed up a couple months back I had the engineer out to install my wifi, he only put a newer cover on over the old backplate, have managed to put a cable tie around it for no...

Brandonn by Joining in
  • 2 replies
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Address not listed

Hi there, I recently moved to a new flat and was told by my neighbours that Virgin Media is the only option for our building. I checked on the website and my address is not listed, however all other flats are.I have been trying to get an engineer to ...

Resolved! WiFi pod failing

Took delivery of a new Hub 5 recently but my Pod fails to connect to it.  The VM Connect App initially saw the Pod on the network but advised that it was "unconnected".  Have since tried it in various rooms and power sockets but it only ever shows a ...

Eljkr by Joining in
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