Engineer did some work both inside and outside my property to fix Wi-Fi (took longer than expected but got sorted and in fairness he was efficient and took his shoes off in our house, etc.) BUT he’s moved and not clipped back in some external ducting...
been trying for over an hour to find out how to order a couple of wifi pod boosters as the signal strength in my office and in the upstairs of the house is very slow. Surely it should be a simple option once you're signed in but no. I'm now very frus...
Hi - we have a large Virgin box with exposed wires on our road. It's a real health and safety issue and we need this sorted asap before someone gets injured. Please let me know the best person to contact to provide more details.
How do I get VM to move the cable from the box to another internal location (about 12 feet) Can’t find an option for this sort of service on the automated system
So her contract for mobile was up for renewal and the person on the phone gave something like £15 per month for 1gb I showed her there’s literal offers of 20gb for like £8 so she called customer service asking to retract the upgrade and instead go fo...
Hi, I'm in the process of buying a house and there is a VM cabinet on the property's land. As far as I know, the previous owners of the house never gave permission for the installation. Please can someone advise what I need to do to move this cabinet...
I have driven especially to a property not where I live to wait for the Virgin Media installation guy for wifi and no one has shown up twice! In fact on the second occasion a third installation person rang me on the day of the agreed second installat...
I've been going round in circles trying to get a second and third booster and neither virgin media or virgin connect apps are useless anybody know how to get them?
Just come to the end of my new customer 18 month discount and have obviously started paying double for my package. I have no other fiber providers to my address so don't have the option of switching to anyone else. Is it worth trying to negotiate wit...
Hi all, firstly apologies for my lack of knowledge!We're been facing some issues with our Google Mesh system recently, Google have claimed this is due to a double NAT issue however we never had problems previously, they "claim" these issues start to ...
