QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Virgin home install not delivered

Good afternoon I wonder if someone could help here. I ordered a self install virgin media broadband service to be delivered today 12/04/2024 and have waited in all day..I have my pre contract documents but still have yet to receive my contract and de...

ItzYaBoi by Joining in
  • 3 replies
  • 0 kudos

3 months for install

I booked install on 10th March for 27th March. This was for a property I had exchanged contracts on, and was due to complete on the 26th March.Virgin then told me they were going to complete work on the property prior to this, e.g. dig up the drivewa...

rtho782 by On our wavelength
  • 2 replies
  • 0 kudos

Access Point Change

I would like to get someone to move my access point from my lounge to my front bedroom, both rooms are at the front of the flat (Downstairs) and either side of the front door.I realise there will be a charge for this, can anyone organise this and let...

Help on Brand New Fibre Broadband

My family has has just bought a Fibre plan today (M125) and I was wondering how it will be setup. I have done some research online and I found that in order to get internet from the router I would need to connect it to a Virgin Media Wall Socket. The...

terty by Joining in
  • 1 replies
  • 0 kudos

Virgin customer service, absolute joke

Was about to switch back to virgin from sky about a month ago due to skys broadband not being strong enough in our area. Took deal with free Xbox to start later that month and despite specifically stating we didn’t want it to start till later that mo...

Gremlin5 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Using existing Asus router

Hi everyone, I’m hoping you can offer some helpful advice to a noob. I’m just about to rejoin VM after many years. Having been migrated over from Virgin Mobile to O2 I’ll likely be going for a Volt 267mb product.There seems conflicting/old informatio...

Stevenrw by On our wavelength
  • 10 replies
  • 0 kudos

Longer cable for hub 5x

Hi. Recently had fibre installed but the router is currently in the wrong place. Looking for a longer fibre cable in order to move the router closer to where I need it. Would it be possible to arrange this? 

Bail01 by Joining in
  • 1 replies
  • 0 kudos