Recent DiscussionsTrespass We phoned Virgin Media to have WiFi installed in our new property. We made an appointment with the customer service representative via the telephone for someone to install our WiFi on the 03/11/2025....Permission to dig road So I ordered VM on 9th Sept I had engineers who came out on 21st Sept but said couldn't do the install as they couldn't find the pole. The shop next door has VM connection and the installation engi...Exposed Cable - Outside my boundary Can someone please attend and repair? Shambolic onboarding - help requested I am in the process of moving both my broadband and two mobiles from Vodafone to VirginMedia O2, and am encountering multiple frustrations. My order was placed on 9 October and the broadband was (suc...Brown VM box damaged Hi, The brown VM box that attaches to the side of the house has come off the wall (possibly due to bad weather) and some of the back is damaged so it won't just slot back on. Is there a way ...WPS Where is the WPS button on 5.0 hub Moving house and getting an engineers assessment for connecting Have had a discussion with the chat support team about having an engineer look at connecting a property we've purchased (but haven't moved in yet). Have been given an engineer reference, but have rec...HELP - Installation due, no account details Switched to virgin media. Meant to be installed today. Haven’t received a welcome email or my account number. No idea if an engineer is coming today or not? how do I get this info? [M...Installation woes Having applied Broadband with Virgin Media, I think I sinned somehow, and I am paying a price of mental anguish everyday. Applied in August for date in September. Engineer visits and claims to have ...Hub 5 to 5x - Fibre Up Hub 5 to 5x - Fibre Up Hi, I've just had my Fibre Up upgrade but my existing WiFi Pod (black - WiFi 6) is not connecting to the new router. I did speak to customer support but they've chosen to shi...
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