All the comparison sites show my postcode as being supported by Virgin for broadband (Hybrid fibre - block of flats) - a few neighbours are definitely using Virgin broadband, but when I check on virgin site it shows broadband as not available at my a...
Hello everyone, I'm in the process of moving and the house I'm buying is not showing on the list when checking the area. The rest of the street shows up, but not mine. I'm an existing customer. What can I do?
I need to arrange for an internal socket move due to building work. I can't get through to anyone on phone or online chat. Looking at other posts this seems the best way to request.Thanks
I've just gotten an email from VM informing me that if I want to continue accessing Netflix, that I need to upgrade to the 360 box, which is free.Are there any downsides to this?I know the 360 box supports HDR and 4K, which is great. They can't trans...
Hi,I've moved into a new house, where there was already a fiber cable installed.This fiber cable has been glued in several spots, and seems to be impossible to pry off.However, on the spot where I want to put my router, this cable has actually a few ...
Hi,I moved flat and am having issues installing WiFi. I submitted a move request and activated my services on Saturday but I get a green blinking light on my router with no internet connection. I assume I’m using the correct cable etc (see pics). Ple...
I am not a Virgin Media customer. So I do not have an account. I do however have a large CATV cabinet 5 inches away from our house wall. It is causing severe damp issues and despite a Virgin Media person visiting they have told me that it is not some...
Hi, I'd like to move the fibre cable to different wall as well please. [MOD EDIT: Post split to create own thread]
Hi,I need to get my entry point moved to the other side of the room. Can someone help me book an engineer visit please? It doesn't seem possible to do it via online chat, phone or WhatsApp.Thanks
Firstly, I really am sorry for the long post. The saga began when I placed an order on 18/08 as a new customer. The contract start date was listed as 21/08 when the equipment was delivered. It has all remained in the box. After thinking it through I ...
