QuickStart, set up and connections

Self install, connected to router but router not to internet

Hi, I received my hub5 today to upgrade to 1gb and after plugging in it went through install and now a solid white light, my comp says it’s connected to router but router not to internet, my phone connect to router too but says no internet, I’ve reb...

Disconnected in error - when will I be reconnected?

Hi, I had arranged for disconnection on 10th May. The virgin assistant has mistakenly disconnected my services on 01 May. I am paying for a service I do not have. How long will it take to restore my services? I am very frustrated as you can imagine. ...

Couldn’t do installation

Hello all,just had an engineer coming to install the services for the first time however, for what I understood from him, he couldn’t do the installation due to my flat not having access to the Virgin media cable. We have one but he said it’s too dan...

Wrong wall socket

Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in the picture. Any recommendations on what to do next?Thanks!

Cant get connected even though next door has Virgin and its available in the street>

Post code checker says its available in my street but not at my house? next door has a connection ( to virgin) and is an adjoining semi detached house. A chap who was a Virgins engineer working at the cab at the bottom of our road says its available...

p2p cctv setup on hub4

able to view my cctv recorder directly through its ip address.not able to connect by the recommending app.on the cctv recorder it's showing its not getting external access to the Internet. its an orpheus 4 based cctv recorder.locally its visible thro...

Removal of outside box and cabling

I am not a Virgin customer but have a box and very large unsightly cabling going across my garden how do I get both removed?

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Forum Posts

Self install, connected to router but router not to internet

Disconnected in error - when will I be reconnected?

Couldn’t do installation

Wrong wall socket

Cant get connected even though next door has Virgin and its available in the street>

p2p cctv setup on hub4

Removal of outside box and cabling

Hub4 / Which port for Modem-Mode OUT...?

Warning message on Hub 3.0 Network Log

Did Yodel lose my equipment return ?

Not getting kit and don’t have account number

Upgraded to gig1 from M125 - when will speed chang...