QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Tech appointment not showing up on app.

Hey folks,Got Quickstart kit, realised i need an engineer instead. Called a few days ago to organise it, no problem there, but i cant find confirmation of it anywhere - text, email, website or app?Luckily its booked (if it is indeed booked) for Jan 1...


Pls Contact me ref account [MOD EDIT: Personal details] My Bill is £233, accidental call that my children have made and cannot afford to pay the bill. I’m struggling to have a conversation due to language barriers and feel that this should be written...

Pre install Cable Pull

Having VM broadband and TV installed in 29.12 in a newly cabled area. I got a text saying I needed to arrange a pre install visit for the cables cable. This was arranged for 09.12. No one showed up for this, and ever since the install date in the app...

Getyo by Joining in
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I need to book engineer

Hi I am having some work done at home and the wall where the cable comes into the house is being taken down. I need an engineer to pop around to dismantle the existing cable set-up, make it safe and waterproof and then refit in a couple of month's ti...

Resolved! Request a longer coax cable

I am a new user for VM. I got my hub4 kit just before Christmas but found the coax cable is too short metre is too short. Can I ask VM to supply a longer coax cable, or how do I arrange for a tech visit?