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Resolved! Tech appointment not showing up on app.

Hey folks,Got Quickstart kit, realised i need an engineer instead. Called a few days ago to organise it, no problem there, but i cant find confirmation of it anywhere - text, email, website or app?Luckily its booked (if it is indeed booked) for Jan 1...

Calls

Pls Contact me ref account [MOD EDIT: Personal details] My Bill is £233, accidental call that my children have made and cannot afford to pay the bill. I’m struggling to have a conversation due to language barriers and feel that this should be written...

Pre install Cable Pull

Having VM broadband and TV installed in 29.12 in a newly cabled area. I got a text saying I needed to arrange a pre install visit for the cables cable. This was arranged for 09.12. No one showed up for this, and ever since the install date in the app...

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I need to book engineer

Hi I am having some work done at home and the wall where the cable comes into the house is being taken down. I need an engineer to pop around to dismantle the existing cable set-up, make it safe and waterproof and then refit in a couple of month's ti...

Resolved! Request a longer coax cable

I am a new user for VM. I got my hub4 kit just before Christmas but found the coax cable is too short metre is too short. Can I ask VM to supply a longer coax cable, or how do I arrange for a tech visit? 

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