HiSo I’ve been (awhile ago) looking to get Virgin but there’s no availability in my area. but I’ve noticed there’s Nynex UG cable and DPs but this doesn’t fully go down my road. It’s at the start o my estate; just find it odd that the area didn’t hav...
I just got the quick start kit as I moved into a new house and it turns out that I’m missing a part and need to get a engineer to install the part in missing
I was due to have my gig1 service installed yesterday.The engineer completed all the cabling as I requested and I was very pleased with the install. When he arrived he said that all the engineers had had their hub 5 devices taken back and he’d need t...
Hello, anyone know who to call to report exposed External cabling? The housing association have put up a new fence and left the virgin cable exposed on top the grass. At a loss to who I report this to. The fault number just goes through the usual pro...
Just received my new router for my new virgin media fibre and got a text to setup my router within 12 hours but my old broadband with talktalk doesn't end till the 10th January. Can i wait till then to avoid early billing?
Hi,can anyone advise how I can get a new power cable for my HUB5 please? It had a loose connection and just cuts yet until you wiggle it again (not ideal when thermostat runs off WiFi!) . Can’t seem to manage to talk to anyone and the chat bot keeps ...
Hi we have moved from our home that had virgin media installed but our new home does not but Virgin media is installed down our road just 4 houses along (about 500 yards away) when you try and contact Virgin direct no one can seem to help & we have f...
