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Cant get connected even though next door has Virgin and its available in the street>

GazzzzzaBoy
Joining in

Post code checker says its available in my street but not at my house? next door has a connection ( to virgin) and is an adjoining semi detached house. 

 

A chap who was a Virgins engineer working at the cab at the bottom of our road says its available? 

And why is your message board so clunky .. its not easy to  use at all?

so Why  cant i get a fiber connection with you guys?

1 REPLY 1

VM-Jon
Forum Team
Forum Team

Hi @GazzzzzaBoy 

Thank you for reaching out to us here, to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

 

Thank you

Jon


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