Resolved! No VM socket
Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help if possible.
Forum Posts
Booking an engineer
I booked a self-install for my new Virgin Broadband hub, but on closer inspection don’t have the required socket, so will need to book an engineer. I can’t find any way of doing this on the website, or the app, and haven’t been able to speak to a hum...
Replacement coaxial cable
Hello, I need a replacement coaxial cable as mine has broken. The wire is loose and I’ve lost connection. Can someone from VM help please? I have only been a customer for a couple of months, and haven’t moved the router since installation so am prett...
Media app doesnt work
Your media connect app doesn't let me log in I've cleared my data and cache in settings
Resolved! Broadband installation
Cable has been laid in the whole of our village. All of the surrounding streets on our estate can now get broadband, but our small culdesac (9 houses) cant. I have emailed Virgin on several occasions, but have received no answer, as to why?
Outside cable is cut
Been having internet conection drops since i joined virginmedia just over a year ago, but today i have notice that the cable from outside coming into my house as two cuts on the cable near where it comes into the house not sure how deep they go, so c...
Which availability checker is telling the truth?
Ive found that depending on which route to a postcode checker you take, I get different results as to availability.This stems from me being told its coming soon, to "going live in a few days" and then back to "not in your area" (even though ive spoke...
Wrong wall socket
Box arrived today, we have BT Ethernet and phone socket not the round socket. Could someone let me know if this can be sorted?
New contract and Quick Start delivery
I am changing broadband and am considering Virgin for when I move into my new home, which already uses Virgin, in 2 weeks time. I want to know if I can place the order for the quick start kit now to my current address but only have my contract and co...
Have to virgin boxes in house one upstairs one downstairs. Trying to get TV downstairs please advise
Hello,I have bought. new house last week and just got virgin fibre and tv package. The house has 2 virgin boxes. One downstairs which appears to have cables going from it on the outside of the house going to an upstairas room connected to another box...
