The title explains it all, I put my postcode in and I have all the neighbours listed but not my house.And I haven't received any call back from the help option. Is anyone available to pm me and help rectify the issue?
Hello,We're currently making use of an existing Virgin point for both the router and the tv which wraps over the roof to the back of the house for the lounge.We'd like to arrange an engineer to install some new points: - Main entry through garage - V...
I have a old hub and yes VM sent me a email on how to return this. Which seems good on the face of it.Posting to not an option as none of the Yodel shops are in a good spot for me!I followed the link in the email to where to drop it off without posti...
Hi,I originally ordered a self install kit on the 30th August to arrive on the 11th of September and received an order number and pre-contract agreements only, no way to track my order or to create an account and receive support.The package didn't ar...
Hi thereI received a new Hub5 today (necessary because of the landline switchover). Currently we have a very old Hub 2.I was meant to receive an phone adaptor and an isolator cable with the new hub, but I received neither (just the power supply).I ha...
Placed order for M1gig 12th August still not received modem. Phoned to chase, 45 minutes trying to get someone to make sense. Finally passed to Alex who informed me kit was ordered and be here today. No notification sent, no kit arrived today. Phoned...
Hi.A new provider called Toob (£25 p/m 900mb down and up) is installing in my area but they can't give me a date when it will be active. I hope it's not far away as I see their guys installing down the bottom of my road. My contract with Virgin (250m...
So, the engineer come out fitted the hub 5 with 1gbit internet.
30 mins later comes back and says its not work as the company that came and fitted our brown box has either plugged it into the wrong address or the whole network needs rebuilding which ...
We live in a private gated estate built 13 years ago 5 houses in total each house has a service duct from the electric gates at the beginning of the estate to each property for services to be run to each propertyThe first 2 houses at the beginning of...
