Postcode Checker - Services not available but should be?

[eboyd]

Hi there!

I was looking to purchase broadband through the website as I got an email saying services were now available for my address.  However, after I input my postcode and select my address on the checker I’m being told it’s not available? I definitely got an email (and a letter through mailbox) that broadband was available.  Is it possible the checker hasn’t been updated?

[Adri_G]

Hi, eboyd. Thanks for taking the time to make a post on our help forums for the first time and for joining the VM community, a warm welcome on board! 🙂

We're sorry to hear of the issues with getting our services ordered at your property as the post code does not come up on our checker page currently, we'd like to best assist with this.

To be able to share more details and help out, I'll send you a PM here shortly.
Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.