Recent DiscussionsNew customer - install delay I had the initial technician visit, and as the previous tenant had virgin media. There's a VM box on the inside wall. I was told the cable had been cut, and he couldn't complete my install that da...Hub 5 to 5x - Fibre Up Hub 5 to 5x - Fibre Up Hi, I've just had my Fibre Up upgrade but my existing WiFi Pod (black - WiFi 6) is not connecting to the new router. I did speak to customer support but they've chosen to shi...My hub 5 has been flashing red for more than 9 hours I received the hub today, plugged in and connected, started with white light for few seconds then switched to blinking red light. I tried the 10 sec reset button, still the same. Logging in to my...Installation woes Having applied Broadband with Virgin Media, I think I sinned somehow, and I am paying a price of mental anguish everyday. Applied in August for date in September. Engineer visits and claims to have ...Trespass We phoned Virgin Media to have WiFi installed in our new property. We made an appointment with the customer service representative via the telephone for someone to install our WiFi on the 03/11/2025....Call centre staff and upgrades I have had a number of missed calls from Virgin Media recently, but I answered the most recent one. They say they want to analyse my usage to offer me the best package for my needs, and said my area ...New Fibre install understairs - prep work I am having a new 1GB fibre line installed in my house in Manchester. All my network equipment including the router, switches, and related gear is located under the stairs. I am happy to do some pre...5 month delay - install cancelled - compensation? We moved house at the end of May and wanted to bring our package with us. We were told it would be installed the day after we moved in. That was then pushed back by 2 weeks...and then another 2 week...SolvedCan anyone tell me what might be the issue? Blue flashing light Not received my contract email Hi, I signed up to broadband last Wednesday (22nd October) but haven’t received the email with my contract and so don’t have an account number. The only emails I received was the order confirmation ...
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