Forum Discussion

GPG's avatar
GPG
Just joined
4 days ago

Get a new Hub at no extra cost

Hi there.

I received an e-mail on Friday saying that I have an old hub that is no longer getting security updates. And that I should should click the link in the e-mail to have a new hub sent to me.

I have clicked on the link but all it does is take me to my Service Status page with no link to request the new hub.

I have tried to go through the help pages and Live chat but the Virtual Assistant is just going around in circles. I asked it to connect me to a human but to no avail.

I tried to phone up but after 12 minutes lost in the automated phone menu system I hung up the line.

Please could someone let me know how I get the new hub sent to me.

Many thanks in advance!

George.

2 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 days ago

    Hi GPG 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with an email you received regarding your hub needing to be upgraded and being unable to through the link. 

    We can take a look on our side to see if this is something we're able to assist with. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 days ago

    Just be careful that accepting somrthing free from VM doesn't lock you into a new contract period.