Had a Virgin Powerline I wanted to use again and plugged the master in then went with the booster to the room I wanted to improve and when I plugged the booster in it started sparking then caught fire.
I managed to put it out and the circuit breaker for the house shut it off but this was scary. How do I report this to Virgin and escalate the matter, it does seem like this is not an isolated incident.
Best wishes
Those old boosters stopped being issued years ago. They were replaced by Pods, and yes they are not the first ones to have a “thermal event”. Bin them and get replacement Pods if you are renting them. Otherwise buy your own WiFi equipment?
This is an example of a current equivalent :
https://www.toolstation.com/tp-link-av1000-gigabit-powerline-ac-wi-fi-kit/p58255
Thanks David
Do please post some photos for the community as well as letting Trading Standards know https://www.tradingstandards.uk/consumer-help/
These boosters should have been recalled years ago but VM can't be bothered.
