Hello, We have an issue with the old Virgin media box attached to the front facade of our house with cables above ground all exposed and loose and would like these removed. Could you please advise on what is the process for this. Thank you!
This is a common request on the forum. Virginmedia will not usually remove unused cables unless they are a safety tripping hazard. They would prefer to leave them in place in case a future resident might want the service.
The cables and box will be electrically 'dead' so you may decide to remove them yourself.
Thanks, yes I saw that. I’m not a health and safety specialist but cable going from the box is laying loose in front of our front entrance door, so I guess could be classed as a hazard. We don’t mind paying just not sure who to contact - do Virgin offer removal service? We are planning to increase our front window size and have a front extension built too and it’s in a way of both.
Forum TeamHi Margarita93
Thank you for your post. Welcome to the Community Forums.
I can see that my colleague Matt has reached out and offered to help look into this with you. I will leave you in his hands 😊
Thanks Highway for all your advice on this one!
VM won't remove it, so you'll have to DIY.
Apologies for bumping an old thread. I have an old broadband termination box and associated landline termination box, both discontinued and unused for a long time. I did check the voltage on the phone line cable and there is around 40 volts DC on them. So it's okay if I remove both boxes and cut the associated cables back to the boundary of our property? I'm a bit concerned that cutting the phone cable may damage something ' down the line'.
