Forum Discussion

maurice28's avatar
maurice28
Joining in
10 months ago
Solved

Removal of Virgin Media box

I know this has been asked on here before and the only solution seems to be for a member of the forum team to get involved - I have already contacted Live Chat and the call centre without much help.

Virgin Media have installed a box on the front of our house by mistake - I believe they got us mixed up with another house on a different street with the same name. I would like this removed but am struggling to get anyone to understand the issue.

Can someone please advise on how to progress this? Thanks.

  • The quickest way is DIY and bin it.  You only need a screwdriver. If there are cables, just cut them off where they come into your property - they don't carry any voltage. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    The quickest way is DIY and bin it.  You only need a screwdriver. If there are cables, just cut them off where they come into your property - they don't carry any voltage.