Pre-contract docs approved but no contract or delivery?
I've seen a few older discussions on the same issue. I ordered a new broadband connection on the 27th July, due to be delivered for self install on 2nd August. Since then, nothing has happened... I have the order confirmation email, but no contract and no attempt was made to deliver router. Early I visited an O2 / Virgin shop to try and see what the issue is. The assistant said she couldn't find my order and that nothing was showing up on the system. She has just setup a new contract for me, which has triggered the exact same emails and documents that I already had from last week. I'm now worried I have two contracts. Additionally, she's input the wrong date for the setup kit to be delivered for this one. If anyone from Virgin could help or point me in the right direction please. I tried calling the customer care service last week but without an account number (that I don't have without the contract) I can't get through to anyoneMoving to address that already has Virgin Media Broadband
Hi, I'm looking to start a Virgin Media Broadband subscription for a flat that I've purchased and am moving into on 6th August once the sale has completed. I don't currently have a Virgin Media subscription and never have, but when I go to purchase it says "As a Virgin Media account already exists here, we may need to delay sending your kit for a few days while we settle this account." My question is, if I place an order now, will the current owners of the property have their account terminated immediately, or will it be terminated on 6th August when I move in and will my service begin on this date? I obviously don't want to leave them without internet until the date of my move! I'd like for my broadband subscription to start immediately on 6th August as I'll need it for work, but not sure if it's best for me to order now, or to ask the current occupants to terminate their subscription and order once they've had their subscription cancelled. Also the price of the Gig1 service has randomly increased by £5/month since yesterday, there was no mention of a specific sale happening at the time, so do Virgin just randomly change prices on a daily basis? It was £30.99/month two days ago, then £29.99/month yesterday, and now it's up to £34.99/month. Thanks!
Unable to register account as login crashes & change delivery date
Hi, I have tried to create an account through the welcome however every time I try to create a password my browser gets stuck and times out/crashes. Is there a solution that I can use? I also have ordered the VM router to arrive at my new place however there will be no one at the property to receive it on the delivery date. Is there a way to change the delivery date? Thanks in advance!Issue with kit getting delivered through yodel
I am a new customer to VM and was due to receive my parcel yesterday 04/02/2025. Had a delivery window, could see on the tracking that the parcel was literally 3 stops away… the tracking changed “we need more info about your address, please contact us” it turned out after talking to yodel that “the driver couldn’t find my address on the sat-nav” so the delivery wasn’t successful and I still haven’t received my parcel. I don’t live at a new build and if you enter my postcode and door number into a mapping app then the address does come up, so i don’t understand what the issue is. Yodel just kept telling me that my parcel would arrive today and to be patient… it didn’t arrive today and now my parcel is back at my local depot. HelpIt’s been far too long now..
Ordered my TV package on 24th of November with a scheduled delivery date of 6th of December it’s now the 18th of December and nothing has arrived!! please can a customer service representative please dm me so I can get this sorted or face cancellation. (I’m aware of the warehouse incident and lack of public announcements from VM, no apology received anywhere at anytime) i hear of customers receiving routers etc but no TV services. kind regards E82Router/Broadband Order - No email, delivery confirmation, but a text?
Hello! I placed an order with Virgin on 06/12/24 for a broadband deal. The router is to be delivered on 16/12/24. However, I have received no email confirmation, or any email at all. I have received a text, and sorted the pre-contract documents. I have already called the Pre-Install team 2 days ago, they said I should expect a delivery email by today, but I still don't have a Yodel delivery email. I also confirmed with them my email address in case it was written down wrong. Can someone help? As I need to change the delivery address or the delivery date due to a home completion date moving! 😞 Thanks in advance!Yodel delivery date not honoured
I ordered a broadband package for self-installation a few days ago and delivery date was set for 14/12/2024. Instructions said I would receive a tracking code from Yodel who would do the delivery. Since then, I never received anything and it is now December 15th. I waited for delivery the whole day and nothing arrived. The scheduled delivery date in the VM app is still on the 14th. After speaking to the pre-install team on the phone, I finally got a tracking code. Yodel says the package is still with the sender and Virgin Media says it’s with Yodel? If this doesn’t get resolved in a few days I’ll have to use my cool off period to cancel the service.Order dispatch
I made an order last week for Gig1 broadband (hub 5) and stream Box. The Yodel tracking has been on “With sender” status since 00:00 29/06 and is due for delivery tomorrow but this looks like Virgin Media have not dispatched the order. Can this be followed up please as it is looking unlikely to be delivered on time. Upgrading my package so far has been a nightmare at every step including this stage so i have very little confidence that the goods have been dispatched.