Installation vs Delivery
Been trying to set up VM for a new place being moved into, New place has had VM in the past so no installation required, just plugging in, No-one is currently at the address to be installed, Asked VM sales to send to current address instead, which was confirmed, Tracking Order shows the installation address instead, Phoned up multiple times and each time the agent confirms to send the package to the current address, Inevitably, they keep trying to deliver to the installation address where no-one currently resides Is this an automated process that the agents cannot control?Issue with kit getting delivered through yodel
I am a new customer to VM and was due to receive my parcel yesterday 04/02/2025. Had a delivery window, could see on the tracking that the parcel was literally 3 stops away… the tracking changed “we need more info about your address, please contact us” it turned out after talking to yodel that “the driver couldn’t find my address on the sat-nav” so the delivery wasn’t successful and I still haven’t received my parcel. I don’t live at a new build and if you enter my postcode and door number into a mapping app then the address does come up, so i don’t understand what the issue is. Yodel just kept telling me that my parcel would arrive today and to be patient… it didn’t arrive today and now my parcel is back at my local depot. HelpIt’s been far too long now..
Ordered my TV package on 24th of November with a scheduled delivery date of 6th of December it’s now the 18th of December and nothing has arrived!! please can a customer service representative please dm me so I can get this sorted or face cancellation. (I’m aware of the warehouse incident and lack of public announcements from VM, no apology received anywhere at anytime) i hear of customers receiving routers etc but no TV services. kind regards E82Router/Broadband Order - No email, delivery confirmation, but a text?
Hello! I placed an order with Virgin on 06/12/24 for a broadband deal. The router is to be delivered on 16/12/24. However, I have received no email confirmation, or any email at all. I have received a text, and sorted the pre-contract documents. I have already called the Pre-Install team 2 days ago, they said I should expect a delivery email by today, but I still don't have a Yodel delivery email. I also confirmed with them my email address in case it was written down wrong. Can someone help? As I need to change the delivery address or the delivery date due to a home completion date moving! 😞 Thanks in advance!Yodel delivery date not honoured
I ordered a broadband package for self-installation a few days ago and delivery date was set for 14/12/2024. Instructions said I would receive a tracking code from Yodel who would do the delivery. Since then, I never received anything and it is now December 15th. I waited for delivery the whole day and nothing arrived. The scheduled delivery date in the VM app is still on the 14th. After speaking to the pre-install team on the phone, I finally got a tracking code. Yodel says the package is still with the sender and Virgin Media says it’s with Yodel? If this doesn’t get resolved in a few days I’ll have to use my cool off period to cancel the service.Order dispatch
I made an order last week for Gig1 broadband (hub 5) and stream Box. The Yodel tracking has been on “With sender” status since 00:00 29/06 and is due for delivery tomorrow but this looks like Virgin Media have not dispatched the order. Can this be followed up please as it is looking unlikely to be delivered on time. Upgrading my package so far has been a nightmare at every step including this stage so i have very little confidence that the goods have been dispatched.Pre - contract documents received, then radio silence
I signed up to a broadband only contract a number of weeks ago. I then received a pre-contract document email and order summary. This email stated further information would follow, such as the contract, and that we would also hear from YODEL regarding delivery information. Since then we have heard absolutely nothing more from virgin or yodel. i have tried every possible method of contacting customer service, live chat, called god knows how many numbers, most of which were said to be unused despite being recommended by the website or emails or live chat. Those that were in use require an account number which I haven’t been sent and have no option to circumvent this. The only number that was successful then redirected me to another number as the operator could not help with my query. This redirected number was also no longer in use and I got hung up on. I called again and the same happened. At a total loss, anyone experienced the same how did you resolve it?No delivery update or communication from Virgin
I made an order for some quickstart self install Virgin Media Broadband 6 days ago as a new customer, I have had 0 mail, emails or correspondence regarding this and my chosen delivery day was today. I tried contacting Virgin via phone but it kept asking for my account number which I do not have yet as apparently that takes 7 days. Any suggestions or help on how to get an update or am I just stuck waiting for internet? Only moved in today fortunately but still a little frustrating as I don't know whether to wait for it or not.