Forum Discussion

th6700's avatar
th6700
Joining in
24 days ago

Installation vs Delivery

  1. Been trying to set up VM for a new place being moved into, 
  2. New place has had VM in the past so no installation required, just plugging in,
  3. No-one is currently at the address to be installed,
  4. Asked VM sales to send to current address instead, which was confirmed,
  5. Tracking Order shows the installation address instead,
  6. Phoned up multiple times and each time the agent confirms to send the package to the current address,
  7. Inevitably, they keep trying to deliver to the installation address where no-one currently resides

   Is this an automated process that the agents cannot control?

address
delivery
installation

1 Reply

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    24 days ago

    Hello th6700,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your installation/delivery.

    The agent should be able to send the equipment to your current address. I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L