on 09-11-2023 04:58
New build house has virgin media box etc installed. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. I have talked to about 10 different people on the phone and on the chat. All clueless. Neighbours have virgin installed and said it was a painful experience to get them to understand.
I just need an engineer to come around and install a cable. No one can book that though apparently.
Ive never met a company so hard to join in my life.
on 09-11-2023 09:16
You could try ringing the Pre Installations number 0800 052 1734
Unfortunately your experience of meaningful contact with Virginmedia is quite normal. As a customer you'll have to get used to it.