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How to get an engineer???

Joining in

New build house has virgin media box etc installed. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. I have talked to about 10 different people on the phone and on the chat. All clueless. Neighbours have virgin installed and said it was a painful experience to get them to understand. 

I just need an engineer to come around and install a cable. No one can book that though apparently. 

Ive never met a company so hard to join in my life. 


Alessandro Volta

You could try ringing the Pre Installations number 0800 052 1734

Unfortunately your experience of meaningful contact with Virginmedia is quite normal. As a customer you'll have to get used to it. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.