I have ordered a new router that was supposed to arrive on 7/3/2024 but still nothing to this day and also haven't recieved a confirmation email and can't login into my virgin media due to needing my account number form the confirmation email
Hello.My wife works remotely mostly with US and connect to via company VPN. Everything works fine with one exception. There's one customer that she can't connect over virgin, she works currently using Three 5G, but we'd like to stay with one provider...
Ordered a self install box for the place I have just moved to, selected today (06/03/24) as the delivery date and have not heard any confirmation of when it if it will be delivered. Just received pre contract documents. Unable to chat with anyone as ...
After checking with Neighbours about having the option to Purchase Virgin Media I checked for my own Address to find that I do not have the same option, who can I speak to about this or what email would be best to contact regarding this, me and a cou...
My Hub5 has been rebooting recently but tonight it was because of a "Cable Modem Reboot because of - kernel-panic". It had rebooted at 3:00 am but that was due to a software update. A kernel panic sounds a tad more serious. Anyone had anything simila...
My contract recently came to an end a few days ago and I was offered an upgrade from M350 to M500 to sign up again with the same price. Prior I could easy reach 350 to 360Mbps on all the various test sites on the net. This is a wired Gigabit connecti...
How can I reactivate an old email account that was closed by virgin when I lost my job and I had to leave. I have now rejoined and went to log into the virgin media connect app, and it said my Account is inactive or closed and would not allow me to u...
Hi,I need to book an engineer to1. Move broadband connection to a loft room (which already has a working Virgin TV cable going to it)2. Fix downstairs TV cable which isn't working at all.How do I do this? I tried calling 150 and got redirected to the...
Hi all, so when I put my address in the postcode checker, my address comes up as "unavailable in the area". However EVERY SINGLE one of my neighbours has access to gig1. The address is located on the main road, so I don't really see why I'm unable to...
Hi i noticed a while back when i had a couple of relatives visiting me that when my router exceeds 11 connections across 2.4ghz and 5ghz the Wi-Fi just dies like it reboots itself, that goes on endlessly until you turn off Wi-Fi on one of the devices...
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