Recent DiscussionsMoving home I am planning to move into my new home in th next 2-3 months. The property is currently under renovation, and I would like to have broadband installed there so I can start setting up some devices. C...Moving home to new build property address not find in VMdatabase Hi I will be moving out to New build property in 2 days and address is not showing in VM database .I would like to know how can I take the current VM services to the new address.I. believe its a VM n...Relocate virgin internal wall box We’re having our lounge remodelled and need the internal wall box relocated, how do we arrange this? No service One year after virgin dug up our street Last year Virgin dug up our street and installed a few wire boxes. When I use postcode checker the addresses , it is saying 'keep me posted'. However, later virgin sent me an email saying 'Great ...Virgin Fibre available to houses down the road but not to my property Hi, I'm currently finalizing the purchase of a property and was looking into broadband available. When checking for Virgin Fibre it shows the houses slightly down the road have it available, but no...Power Cable on the fritz With the power cable in the hub I’m having to twist and turn the cable just to keep the power on am I able to order a new cable for power and a longer tv cable (Big white one) not sure what it’s call...Connector Cable adaptor missing in 360 box upgrade (sorry, I've posted this twice as I realised I accidentally put it in the Broadband category instead of TV) Hope someone can help me here as I have just spent 30 minutes trying to get through the aut...Flats unserviceable despite being surrounded by serviceable properties TL:DR : I've been told my flat is unserviceable despite being surrounded by other flats in the area that have FTTP available to them now. I'm looking to see how this is determined and if anything can...Waiting for Installation Since February - I'm going to email the CEO What's the record for being fobbed off by Virgin Media? I've been promised installation for broadband since February 2024. I have been given more dates that I can recall all of which have passed wit...SolvedCable entry point installed in wrong location. After ordering a new installation we were advised that there would be two visits, the cable entry point installation and the engineer's installation. As we're not in the house 24/7 we returned one e...
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