Forum Discussion

newsilkrouteltd's avatar
newsilkrouteltd
Joining in
13 days ago

No service One year after virgin dug up our street

Last year Virgin dug up our street and installed a few wire boxes.

When I use postcode checker the addresses , it is saying 'keep me posted'.

However, later virgin sent me an email saying 

'Great news – our broadband and TV are only a few weeks away from being available in your area.'

Now 5 months has passed nothing happened.

Virgin Media's wire box is only 10 meter from my front door step. And i really not sure why they have decided to dig up the street but not switch on their full fibre broadband?

Anyway I hope someone here can help get the ball rolling with this.

 

Cheers 

 

3 Replies

Sort By
  • newapollo's avatar
    newapollo
    Very Insightful Person
    13 days ago

    Are any other properties in your street showing as available under the postcode checker?

    Have you tried calling the sales team on 0800 183 1234 to see if their records indicate any availability, or if they can send out a spotter?

    • newsilkrouteltd's avatar
      newsilkrouteltd
      Joining in
      13 days ago

      Tried 0800 183 1234 and they said address not serviceable.

      Tried other postcodes but none of them available.

      Open reach will not lay full fibre until dec 2026 so virgin is the only hope unfortunately.

       

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        10 days ago

        Hello newsilkrouteltd

        Thanks for posting in regards to services and their availability in your area, we understand the confusion and appreciate you getting in touch via the forums. Welcome to the community.

        Even though the initial installation work may have been completed in your area some time ago, depending on different elements it can be a while before it is available to be ordered and installed. We can look into this for you and request a 'spotter'.

        I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.