Hi I will be moving out to New build property in 2 days and address is not showing in VM database .I would like to know how can I take the current VM services to the new address.I. believe its a VM network covered area (guessing VM box is fixed outside our wall)
Forum TeamHi Vinil248 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear you are having some difficulties ascertaining if services are available at your new property. I take it you have already tried searching via our postcode checker 👉 https://www.virginmedia.com/broadband/postcode-checker ?
It may be that a site survey needs to be completed to ensure services are possible at the new address if they are not currently listed. We can raise a request for the team to check the address and get back in touch too.
We sadly can't offer support in arranging a Move & Transfer to a new address, for this you will need to speak to the team via Webchat or call 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111. There's a bit more information on the moving process here 👉 https://www.virginmedia.com/help/moving-home
I will send you a PM to confirm a few details and offer further support with this. Please keep an eye on your Inbox 📩 in the top right corner of the page.
Thanks for your patience in the meantime! 🌞
