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alyandrob's avatar
alyandrob
On our wavelength
7 days ago

Connector Cable adaptor missing in 360 box upgrade

(sorry, I've posted this twice as I realised I accidentally put it in the Broadband category instead of TV) Hope someone can help me here as I have just spent 30 minutes trying to get through the automated voice on the phone to speak to an advisor to no avail.

I have just received a new 360 box to replace our old Tivo, but it hasn't come with a connector cable adaptor which is needed to connect the connector cable to the new TV box.  How do I get one?  The chat option isn't working and I can't speak to anyone on the phone so I am now stuck with a TV box that I can't install.

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    5 days ago

    Hello alyanrob

    Sorry to hear of the missing adaptor o your 360 box, we have responded to your other post in regards to this so will arrange for this thread to be closed. Please note, we don't have many rules on the forums but we do ask to not post multiple threads in regards to the same issue. Although it can take a few days at times for us to reply to posts we do get to them as quickly as possible.