Forum Discussion

pl467's avatar
pl467
On our wavelength
22 days ago
Solved

Main connector loose

Hi,

The connector on the main broadband cable that comes into the house has become loose and any movement on it stops the Internet signal. It looks like a compression connector and the cable is slightly thicker than the standard cable used for everything else, so there is no way for me to put it back on. How do I book an engineer to replace this as there doesn't seem a way to book one on your site.

Thanks,

Paul

  • Muhammod_I's avatar
    Muhammod_I
    20 days ago

    Hi Paul,

    Thank you for bringing this to our attention. As you'd like to book an technician to do this, we would need to pass security to do this for you.

    We will be sending you a private message shortly to complete this.

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    22 days ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Muhammod_I's avatar
    Muhammod_I
    Icon for Forum Team rankForum Team
    20 days ago

    Hi Paul,

    Thank you for bringing this to our attention. As you'd like to book an technician to do this, we would need to pass security to do this for you.

    We will be sending you a private message shortly to complete this.