Hi, had install today and just realised that the engineer didn't leave the telephone connector that goes into the back of the hub 5, where's the best place to contact to get one?
Thanks
VM should provide you with one via the VM forum team on here but that can take a few days for them to reply or
Landline adaptor | Virgin Media Community - 5635424
VM should provide you with one via the VM forum team on here but that can take a few days for them to reply or
Landline adaptor | Virgin Media Community - 5635424
Forum TeamHi Bornsurvivor 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear you are missing the adapter for your phone connection via the hub. I will send you a PM to confirm a few details and help get this sorted.
You can find the message in your Inbox 📩 in the top right corner of the page. Thanks for your patience in the meantime! 🌞
It is an RJ11 to BT socket adaptor they are about £3 on eBay etc.
If you have to hand an RJ11 to RJ11 cable that may also work ( in place of an adaptor )
between a phone and the TEL 1 port of the VM Hub.
Forum TeamThanks for coming back to us BORNSURVIVORXX and we're glad that your issues have now been resolved. Also if you have any issues or questions now or in the future, please let us know here and we'd be happy to help.
Kind Regards,
Steven_L
